That concern already happens. The various firmware versions are already available to customers on these forums as well as sources outside of Pimax’s control, but they are available in a haphazard and unorganized way which encourages upload of the wrong firmware to the headset. These are links to random firmware versions with usually little more information than “I flashed this firmware, and it fixed my problems!!! Everyone should install this!!!” and that encourages other customers to try firmware which may not be correct for their particular hardware or the issues they’re trying to resolve.
In addition, these are often links to firmware hosted on unofficial sources like google drive which were uploaded by individual users. That opens the possibility of customers downloading firmware that has been tampered with which poses a security risk.
By implementing and maintaining an official source of firmware, Pimax will improve this situation by taking control and eliminating the need for customers to pass around firmware themselves in an uncontrolled fashion. An official web page could list which firmware is intended for which headsets and could also warn clearly that installing firmware selected yourself is at your own risk. If you are unsure, please open a ticket with Pimax support instead to ensure receiving the right firmware.
Also Pitool should absolutely not be automatically installing firmware on launch without asking the customer’s permission to proceed. That is unusual behavior, and it’s not something you see in other products from other companies, VR or otherwise. I understand the intent in trying to avoid customers having the wrong firmware, but Pimax will never be able to eliminate all cases where Pitool’s automatic decision about which firmware to install is wrong. And that’s true for all companies, not just Pimax. That’s why everyone else asks permission from the user before proceeding.
Pimax isn’t doing itself any favors with its implementation of unusual policies regarding firmware for its products. Pimax should be looking to long established best practices regarding firmware which are used by the tech industry as a whole. Pimax is very aggressive at innovating new solutions, and that’s usually great, but this is an area where the problems are already solved, and Pimax is only creating new and unusual problems by making up its own way.