As my tests concerned, it is a bad engineering of the socket placement which provokes loose connecting. May be very nifty from case to case to find find the exact spot.
This also explains why the tracker works when beeing connected straight to the PC.
Make sure to have one eye on the leap software which will notify as soon as it is connected (green)
I can absolutely rule this out, I have no mechanical problems.
Everything has already been tested 1000 times.
The internal USB hub only works with USB 1.1, this is my problem.
Sadly doesn’t seem to be the same problem I’m having. I just gave it a go giving the HT various levels of “insertedness” both directly, and attached to some adaptors, and sadly it made no difference. There was only not connected, and as soon as it was connected it was back to the same problem. No in-between step of working.
@noro your trick don’t work here. It doesn’t surprise me because windows detects the leap motion, that means contacts are fine.
it did in my case as well, as it had contact for a while. do you have the leap motion software installed?
Yes.
As suggest the screenshot I posted in the other thread, contact is permanent. Something is preventing its detection and exploitation in Pitool and Leap Motion control panel.
Hello,
Sure mate. Please provide the ticket # to us via PM or leave a comment with tag. We will gather it and forward to the technician to arrange the remote session.
Sincerely.
Meanwhile it gets ridiculous, we turn in circles, ticket numbers are at the top of this thread.
my problem is the tracking module works fine in the Pitool home environment but I get a tracking delay of 1-2 seconds in SteamVR. there is a solution?
take a look here:
Handmotions in game | Half-life Alyx - Accessories / PiModules & Accessories - OpenMR | Community
FFS if your HT is recognized in Pitool : open a new thread.
The users here seem to have identified the issue as it seems the headset hub incorrectly configured. Please check with @Doman.Chen to see if he is able to reconfigure the Hub via a teamviewer session or if this requires and RMA(if needed ensure a no problem rma be issued for this issue).
With no more endless circles on creating or reposting established ticket numbers.
sorry for off topic, I’m too stupid but how can I respond to posts so this appears:
If I go to reply under the post does it not appear?
Greetings
Uwe
If you reply to quorra’s post above mine you will have his pic on right.
As your reply above I believe you replied to my post? If so it doesn’t show my pic due to messages are direct response. No replies between our posts
ok, thank you
Greetings
Uwe
Sorry for sidetracking, but what is the hand tracker manufacturing status, by the way? Is everybody who has ordered one supposed to have received it by now? (…in which case I suppose I should open a support ticket about my kickstarter side order unit.)
I finished a short teamviewer session. We uninstalled and reinstalled Leap Motion driver, plugged a sd card adapter on the 5k+ to see if the usb-c works and that’s all. Of course the problem is still here and he’ll ask to the team.
There is nothing more than we have already written here, except that they’re aware of this problem.
for me it was about RMA of the HMD, but I did not buy the 5k+ directly and the warranty would have expired anyway.
Have no hope that we will just get help with e.g. a firmware update
Predictable, that’s why I said I didn’t want to deal with Pimax support anymore. They promised a working HT, they fuked up and their only suggestion is to RMA an expired warranty hmd… Of course you’ll pay a lot and wait at least a month to get back an other defective unit.
If they can’t find a solution, I’ll require full refund about the leap motion module. No more, no less.
If it requires an RMA to fix imho that should be covered even if out of warranty period as it has not been able to test until they released a module that shows it never worked on some headsets shipped out.