I asked for further updates and was told I needed to pay an additional $29 freight charge. I wish they didn’t hold my money for two months before telling me this though.
What happens if you need warranty service?
Had to send my left controller back after 3 weeks because of faulty ministick. Valve sent out a replacement before I got the “prepaid” RMA label and paperwork for the return.
I sent it back last Friday. They got it today and I got the replacement today, as well.
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Is there any way to know when those people who’ve ordered Plan F actually have their equipment shipped?
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Hello Greymane,
Actually some of them did started to get the Plan F. But we are not quite sure of the order date.
You may PM them if you want to know more about it.
Sincerely,
Quorra.Pimax
Could we have an apdate about the status of the shipment for the base stations? @PimaxQuorra
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Hello StanleyVR,
We will announce the shipment on basestations for EU region, please kindly stay tune.
Sincerely,
Quorra.Pimax
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@PimaxQuorra do we know what the status of shipments is? I haven’t heard/received anything yet, and I ordered 20 days ago. Currently in the US, backer #4291.
@tbcharger
What did you order
Hello tbcharger,
Can you share the order with us? Because we have no right on checking the customer’s order. We only assist you to solve the problem.
Sincerely,
Quorra.Pimax
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@PimaxQuorra Sure, it’s Order # SO10146.
@quanentanglement I ordered a Plan F set, the base stations and controllers.
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I also am waiting on order SO6125. I was told to pay extra shipping since kickstarter fee did not cover and did it about a week ago. I hope I don’t have to wait until after the holiday since they said shipments were already coming to a USA warehouse 3 weeks ago when I asked.
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@PimaxQuorra if you are offereing, i would be interrested in my order: SO6060 too.
the extra shipping fee was paid on christmas and to arrive in early february it should have been sent last week, since i doubt it will get here per airplane and per ship takes like 2 weeks.
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@PimaxQuorra I ordered the “plan F” on November 14.2019. Can you look into why the Base stations and Index Controllers were not shipped? The last communication from support was Jan 20, 2020. I paid the shipping costs.
Support Ticket: 22210 SO6752
Thank you
Hello Sharknutz,
We will forward this to the CS team and check your order status.
They are now coping with quite a number of tickets, hopefully within these few days, they are manage to respond on your ticket.
Please take note that, they will only reply on ticket but not via mailing.
Have a nice day.
Sincerely,
Quorra.Pimax
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It would be a good idea to have an auto-reply to customers email to inform them a proper way to reply the ticket.
as suggested by @XabbuSwe
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Hello, I am the backer 942, I never received all the accessories planned, and my supplement of 100 euros ??? It’s February 09, 2020, and I haven’t changed my postal address? Frankly I am more than stuffed with this kikstarter, I guarantee you that it is the last time that I would take this risk !!! So what should I do, still wait ?! Or is it still normal ?!
We are all in the same boat. I’d say just wait till may / june and you should have most accessories hopefully.
Hello TrevorVR,
We did forward to the team, they are now working on to make changes on it.
Thank you so much!
Sincerely,
Quorra.Pimax
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To get the $100 credit for bumping down to the 5K you need to file a support ticket here. Then after a week or two they’ll eventually get back to you and message you a coupon code that works on the Pimax store. Which is basically useless right now because there is nothing on the store yet to buy, and that money can’t go towards any of the controller upgrade kits.
So… yeh. Anyone wanna buy a coupon? 
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Hello @PimaxQuorra
Any news about Index controller / bs shipment to Europe ? Du you think that they will be delivered before March 23th ? (Release of Half-Life Alyx)
Thank you very much 
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