I could research it but it might take hours… can you coach me to how to start a SUPEN?
I’m with you. I’m flipping once again to the 5k+. Possible quicker delivery plus fixed the dot problem. My favorite game is a known FPS crusher. In choosing the 8k I was weighing poorer performance but slightly better SDE against downside of 5k+ dot problem. But if the dot problem is fixed then I gotta go with the lighter GPU burden and figure the SDE will still be much improved over my regular Vive.
Click the “Support” on the top of this page… register from there if you haven’t already and so on.
By the way,the word SUPEN… SUPport ENglish maybe? Or was this obvious to everyone except me.
Thanks Trevor
202020202020202020
I was equally clueless. I figured it was an acronym.
I doubt you can nowadays find a hi-res LCD with a resistive touch layer. The capacitive touchscreens have taken over. I haven’t seen the old technology for many years. Regardless, the dots shouldn’t be there in a HMD and Pimax did the right thing by replacing the LCDs (or whatever they did to get rid of the dots). 
I got a DPD tracking number on Thursday. My HMD should arrive this week. I changed from the 8K to the 5K+. I’m very curious whether my HMD will have the dots or not. 
I’m also curious about other issues like cracks in the housing and dead pixels. But I hope that these were issues of the first batches and by now the problems are solved or rather the QM has been improved.
Thank you for the official statement on the problem and for offering such a great support. I think you are establishing solid reputation with these steps. A satisfied bunch of several thousands early backers will do you more favor than any advertising campaign!
Not to forget the other issue with the 5k+ https://community.openmr.ai/t/vertical-stripes-on-some-parts-of-the-display-5k/12404
This is still very much present on the new displays.
I know this issue about vertical strip since acer mixed reality and it is reason while I don’t like pixel pattern like this. Now I am familiar with this while my friend still be annoyed.
Dear people from Pimax. @Matthew.Xu
I am trying to get in touch with you through your support website, but I only get a blank page.
The problem is that my Pimax 5K + has the famous black dots, in addition vertical tearing most noticiable in Virtual desktop and the concentric rings of fresnel lenses are very visible.
I think these virtual reality glasses have a lot of potential, but those flaws make the experience not as good as expected.
What can I do?
Thanks in advance
Tino
I’ve received yesterday my 5k+ and i have the black dot issue too.
Its not as bad as i imagined it would be but still you see them on unicolored areas.
I’ve opened a Support ticket and got response under 10 minutes. I guess i don’t have to worry about it too much. Do anyone know if there are ‘new’ problems with the exchanged 5k+ ? or will it be just replaced/fixed and thats it.
Thanks for your answer.
But, what do I have to do to open a Support ticket if the oficial web page doesn´t open?
Thanks
Tino
How can I check if my Pimax is affected?
Simply explained: if you don’t see them on homogeneous colored screens, then you don’t have this issue. They are always there, so this isn’t something which ‘might’ occure, it is there - or not.
So it would be best to create a monochrome image in Paint and watch it with Big Screen or / Virtual Desktop!
Believe me or not, just open your Browser, open google, and look at the white screen there. You will see it then if you have the problem too. And do yourself a favor - don’t force it. If you haven’t noticed it yet, you will provably never and thats a good thing, isn’t it?
Nce, will do the same tommorow when my 5k+ arrives
There is a new version of the Pimax 5k+ according to this post:
https://community.openmr.ai/t/tyriel-wood-pimax-5k-broke-the-new-one-arrived-but-why-are-they-different/13690
Is it only with that new version (revision) that the black dot is fixed on the Pimax 5k+?
It’s just nice to see the Pope is invested in the Pimax headsets too…
Hi @Matthew.Xu
I created SUPEN-1375 and demonstrated my ‘black dots’ issue with the following images:
But I was informed by my SUPEN case owner that the ‘black dot’ issue is for headsets with actual dead pixels, like so:
Could you please clarify? I thought this replacement announcement was for those of us who have the black dots uniformly spread all over the screen that look like a perforated leather, or the dots found on a resistive touch-screen?
This issue:
https://community.openmr.ai/t/dots-on-the-5k-screen/8730
Right?
Thanks!