Honestly, I wouldn’t be worried at all yet although I appreciate it’s frustrating to be behind other 8K-
backers who had an almost immediate response.
However, in the grander scheme of things, a few days waiting after waiting approaching 3 years, isn’t an issue.
I wouldn’t take it to heart, and try and remain positive. For example, it’s the weekend in China - ahead of you in time zone, so 3 days wait
so far (weekends aren’t working days).
Hopefully next week you’ll get a reply, but they may be trying to find a local warehouse point in your own country to mail the headset to (before then shipping to China) and cannot reply until the answer is known.
People like myself likely got a faster reply as distribution points were already set up in our respective countries. Our countries may also be more business networked with better transport and mail system (courier) links if in major European cities, for example.
From what I can gather from past messages on the forum by Kevin (Pimax USA) Sword Sense is coming once Kickstarter 8K-X headsets (and maybe others?) have all been delivered and there’s physically enough employees at Pimax to be able to focus on the hand controller design, testing and production.
I have no idea of the time scale, so don’t quote me, but I’m guessing it might be 6 months or more until Sword Sense is ready for delivery.
Try using the Support case system. Pimax seems to have problems with emails. Also, it’s possible a reply wound up in your spam folder. I’ve found more than a few Pimax emails which have been placed there.
Yes, I also some times used to bump up the message via the store/Shop/Support Site.
In general if you placed a a ticket you can see the chat in the store/support also. So if you email and its not in there, they did not get it. If they did, just Message via the web page again. Normally they where rather fast, some periods a bit sluggish but I guess no wonder in the corona time. The last thing I did is just a couple weeks old and I always had fast responses. You might also use the new Chat on Site (I have not tried it) but it was supposed to be (advertised) with fast response times.
I also had to redo my password for the new page (worked on the old, but it seems the new page was not able to query the PW until I redid it.
And if that does not work, you might want to PM via Forum.
What’s crazy is that a customer had to develop a 10 point response system to get support.
“If you don’t get an answer through support, try this.
If that doesn’t work, try this.
If that doesn’t work, sometimes this does.
If that doesn’t work, a few people have had luck doing this.”
And on and on. I will say that is nice work by the customer. Well done!
