I was wondering if I was able to purchase a set of replacement Lens for my 4K please? or point me out to where they are in the store? I have been struggling for the last 8 months or so with the 4K having so much dust behind the Lens that it was really starting to bug me, and i thought i would try to take them out and clean behind them using compressed air.
In hindsight, not a great idea when there are children around to be honest!
So now if possible i would be interested in another set of Len’s for the 4K. I don’t know (but maybe Hope?!) if there have been any improvement in Len’s design or Len’s frames in the 4K since I have had my 4K for quite some time now?
Can you apply this requirement to service desk?Our tech support team will help you solve this issue
Please follow these steps:
click the “Support” button on the banner for submit your issue
2.Give me your question number for teach support to contact with you via service desk
3.The issue will be solved soon
hi Dallas, I raised the ticket as you asked and have still been waiting a week for any kind of reply. I would not have expected providing me a link for me to purchase additional lens being an issue? Can you please prompt the support team, I would really appreciate it.
SUPEN-1879
I just created a support ticket for ordering new lenses. Can you please tell me what to do to order the Pimax 4K replacement lenses. Thank you
give me a new distortion profile?? i cant even get them to give me a link to buy new lens… i dont have much hopes in that idea, but i do appreciate your input, i have considered this already, but in NZ gearvr is still pretty expensive unless you buy ones on trademe… (our auction site) and you dont know the condition of the lens so its a risk.