I have a lot of randomized sparkling piksel (noise) all over the display. This issue is there all the time, but increases after more usage. It is subtle in the start…but after a couple of minutes the intensity and amount of sparkles increases.
The HDM also goes black (loss of image) for a split second, and then comes back again. This happes about 3-4 times a minute.
I am unable to register on the support (link at top), get a message that registration in “unavailable”.
Video? That is not nessesary. There are many many customers reporting the exact same issue.
The issue seems to be in 9.5/10 to be a faulty (badly shielded) cable. I have tried to reseat the cable going into the headset, that did not help.
Please just send me a new (tested) replacement cable. I have already waited a looooong time for the Pimax 5K+ (and it is not cheap) - so this is kinda disapointing to be honest.
I can understand that there are (early) issues with the HMD, but I don’t want to wait and wait and wait for a new cable… please just send me a replacement cable.
Folks, to temporary fix this (while we wait for a replacement cable) we can wrap some aluminium foil around the “hub/splitter” where we plug in the power to the Display Port hub/splitter/box something.
Just wrap aluminium foil around this “hub/splitter” and 10cm on each end of the DP cable cable going in/out from this “hub/splitter”. Other users have tried this with success, and I tried for about 30 minutes yesterday - and I saw no more random sparkling pixels! I need to test this in a much longer VR session, but I wanted to report my finding now if it can help others.
This strongly indicates that the DP cable/hub/splitter/power inlet is badly shielded. A new properly shielded cable is required. But by doing this, we can actually use the HMD while we wait for a replacement.
Pimax, this issue needs to be sorted asap before more “faulty cables” (HDM’s) are sent to customers. I am not 100% sure that it is the cable shielding, but it seems that this is the case.
FYI this does not work for most people, e.g. me. I’m pretty sure the first person that tried it also reported that after a little while it was back just as bad.
Could you offer the cable in shop? Maybe a good possibility for all backers to buy some with there vouchers to have some when it broke by trampling on it or driving over it with the chair?
Here is an image as an example of “custom shielded cable/hub/splitter”
Image is from @Creep (I hope it is ok that i “borrow” your image to help others with this issue):
Here is another image as an example of “custom shielded cable/hub/splitter”
Image is from @CyrilJ (I hope it is ok that i “borrow” your image to help others with this issue):
Oh I fully expect my replacement cable to not fix it, nothing they have done so far has instilled confidence in me or their abilities. I had the sparkling issue, but now it has started to black out. YAY!
