Regular feedback is needed

I do not see any update with hardware developing . I see updates about payments and such sort of things

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That’s only in relation to the kickstarter, not for the latest updates regarding the developing of the 8k and the 8k x.

I send texts translated by the Google translator, with some tweaks. I believe that any employee can do the same; If it seems so complicated, send the bulletin text in Chinese and we will translate it.

Update:
I’m not really saying that Pimax has to do something like that, I put it to show that the situation is ridiculous; Pimax needs a public relations department.

The only update I care about is the courier update. Think of it like a Christmas surprise when you get it.

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As someone who claimed to be running a website, you should have more respect for the language, yours and the others. Using Google translator might be fine when communicating with friends, but it is definitely not a way to run information campaign for the company. Especially when your campaign depends on getting the clear message over. Unless you want to bury the company before it even starts.

You are seemingly confusing the public communication and the internal one. What is usually discussed internally are problems, what you want to communicate externally are results. These are two totally different things. Something, which is discussed on dailies (or weeklies), is not something any company will share with the public, because it will do more damage than good.

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My problem with all of this is scheduling information updates arbitrarily instead of when they are supposed to occur… eg…when it there is useful information to provide. They are two different things entirely.

My feeling is that the main driver for information by the OP is for personal gain via their blog… It makes no sense why backers would be seeking updates via a 3rd party blogger…

I liken this to being in a car with a bunch of kids hearing the words ‘are we there yet, are we there yet…are we there yet?’

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Asking for a brief weekly update is a completely reasonable request. Not only is it reasonable, but it will save them time in the long run. By only having to update the community once a week, they can focus the rest of their time on working.

If they have nothing to report, then report that there is nothing to report.

Going silent for more than a week just looks bad (especially when people just gave you 4 million dollars).

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Except it would only be obligatory if they stated that they would give weekly updates in their campaign information…

As it is not there, they could go completely silent until they are ready to send it if they so choose.

What is reasonable would be for them to provide us updates with delays, problems or breakthroughs. We commissioned them to provide a product to us by a certain time frame…not to provide us weekly updates.

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I don’t claimed to own the website; I’m just an old official and well know collaborator and a bit the spokesperson for a group of 18 spanish backers of Pimax 8K.
I do my best to write in English, but it isn’t my languaje, which are Spanish and Catalan.

In any case, what I want to say is that it is ridiculous that these communication problems exist at this point. What kind of nonsense are these? Pimax is a company that handles several million dollars, and should not hire a person, but a public relations department.

It is enough that once a week they say:
“The team is focusing on having the next prototype ready in two or three weeks, we have already achieved this thing. We have already decided which company will do this” and that’s it; that is all the terrible weekly effort.

What would be nice to know is what is the company focusing on; to have an idea of what we might get to see in a new prototype, as well as when we could see it.

That does not mean that if they have an important announcement, do not publish it immediately, nor do I mean to do it on a particular day of the week, what I advise is not to let more than a week go by without an update, even if it is to say that work continues on the previous one.

That’s it, I think it’s not much to ask.

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I agree.

They took the time to constantly replying to So many of us , backers and non backers, while the campaign was still going on. I do not see any problem of giving us a few updates about the developing of the products , from the end to the campaign to the shipping of the product/s to us. It takes way less effort to give these product development updates to us, than the effort they put into the replies they gave us during the campaign or even the effort that takes to run this forum and have some of their people mixed among us , replying to us on whatever other thing, other than giving us the short posts with product updates/developments that we are looking for

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I think Cdaked has a point; any info is welcome and this can be every week or on 15 days basis.
It is ridiculous to say they have no time for this info.
And we as backers are not the public. We invested real money in this project.
A regular update on this forum is a reasonable request.

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Also they said that they will be more open now and post more often updates because they learn from theirs mistakes but kappooof we don’t see that.
They said also that the first backers will always be the core of the project and that it’s valuable to them.

But when we ask some news there is always the same answer : do you know how work kickstarter? Did HTC or oculus gave you news?

But guys a lot of backers have back because they are an already established company… Not an usual kickstarter. So of course we expect the serious of a company not a one man in a garage updates.
If they were not an established company they wouldn’t have break the oculus record so of course a lot of us are expecting more than usual kickstarter project. Also many of us (me including) have put more money because they are already established. That’s not a detail.

HTC and oculus don’t give updates but they have a lot of others quality too… And a finish product.

Anyway its not a war. We just want some updates because we are supporting them and back them because we trust them, but of course to some people, misinformation or no information can be a problem.

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I understand the “need” to have update but weekly update or even bi-weekly is normally to much to ask after the end of the kickstarter. Like I and many others already have said the workflow is not going so fast, not much work is done in 2 weeks… do you really want to participate to the developer blues? Also normally they wait to have good news. I don’t want bad news if it’s only a temporary set back. It’s like going to the upper manager when the daily build crash after 5 mins. Personally I’m waiting for a major update in the first week of December and at the CES 2018 after that. Less then that would worry me…

If your were Pimax and the V4 prototype is not ready, you still not have resolved the 90Hz refresh “problem”, the base station and other module development did not progress because your main concern is the head set. The marketing team is making arrangement for distribution and preparing sticker and stand for the CES 2018 What would you say to your backers?

It’s only been 3 weeks and half since the end of the campaign… and I hope they’ve taken a few days off

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I think regular updates would be good. Doesnt have to be weekly or biweekly on the dot.

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Just so you all know, I am posting to say that I have nothing of note to post.

Does this post sound stupid ? So does reporting that you have nothing to report…

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I think I should get the product for free. Doesn’t have to be straight away…but eventually…

I agree. I do not see any problem with that.

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@ Aneurism : At least we know you’re alive when you post :slight_smile:

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Or a well programmed chat bot :wink:

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I think it helps us backers to even know that they are still working on the issue and they’re not still resolved.

For you, it might sound stupid, for others it is not stupid and it is welcome.

Sincerely, I do not understand why ppl take time to contest a request from backers of updates from who started the campaign and is producing the product.

It takes less time to just write every month or whatever a generic post saying: we are still working on the issues , stay tuned

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I think you’re debating with some “i’m the center of the universe and i deserve to get everything I ask for simply because I asked for it” type people. They will never understand any reasoning that doesn’t involve them getting what they want when they want it.

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