@lolof1 This is part of a painful learning process. You will know how to take Pimax announcements in future.
Just to show you that I, as somebody who really followed Pimax quite intensively over the past few years, anticipated that this would happen - and how a Pimax spokes person responded to that:
So, after all there is not much change in the process at Pimax. At least in the old days they would have apologized after a number of attempts to fog the issues. Now at least one of their more active members prefers to use communication as shown above.
So, know your vendor, understand how they communicate and no longer expect them to adhere to standards common in the commercial world you know otherwise.