When I turned on my Pimax 5k for the first time, I had this problem but it disapeared after I rebooted the headset, now even that does not help. First hour on the headset was fine when lighthouse tracking was working. Now I can’t get the lighthouse tracking working or connect with the headset at all.
Headset keeps connecting/disconnecting with lighthouse tracking turned on. Flashing between connected and not tracking. Tried changing USB port and reinstalling software.
Sorry to hear. Perhaps one of the other backers with lighthouses might have some ideas.
If not submit a support ticket via link in banner topic.
@anon74848233 please add to earlybackers group.
Yeah, I am looking trough all the issues that might have caused by the same problem.
https://community.openmr.ai/t/how-to-solve-disconnect-or-not-tracked-of-headset-base-station-controller-randomly-image-follow-head-although-not-use-base-station-pitool-91/11776?u=bubbleball
Going trough this and testing things as we speak.
Try disconnecting and reconnecting the power to the headset, this will switch the headset on. Do not touch the on/off button.
Have you tried what I said?
Yeap, no change. Still issues prevails.
Instead of disconnecting the power, pull the cable a little out of the headset (you have to wiggle it a bit and at the same time pull gently) and then push it back in again. Again do not touch the on/off switch.
I had the same problem for a long time and this is what I now do as I think that there is something very wrong with my on/off switch. This works fine for me so if this doesn’t work for you it must be a different problem.
If this works then it might be a problem with the power, you and I should get replacement parts for that, trying it now.
Also do do you mean the power from within the headset, or cable next to the USB/DP? if within the headset, how do I open the headset case?
I am getting a replacement, just waiting for after sales to contact me. I mean the main cable that connects to the headset. It can be pulled out with a little bit of difficulty, wiggle it and pull, you don’t have to open anything.
Allright, trying now. I wonder how many people end up having the same problem that there is an issue with the cable.
Please send me ID&password of teamviewer when you are available.
I saw your ticket number is supen-1459,right?
Yeah thats right, I just did a ticket just in case.
I need to setup my teamviewer for you, hold up.
I reconnected the power today and I again had stability problems so I did this and now my headset is completely stable for 4 hours.
Sadly my problem is still there even after reconnecting the cable.
Please send your id&password to that ticket,I will connect to you soon.
I curious what your problem is then.
My new replacement headset still not get updated by remoting, I found problem like this and I have to do all method for a lot of time, always delete lighthouse folder’s file and restart PiToolService for a lot of time until it work.
Try to change usb too.
@Doman.Chen maybe you should post the instructions to fix this issue , rather than remote access the backers PC one by one, or one after another.
My m1 had the same issue, and the only workaround was Windows initialization
