I thought I pick up all we said and in terms of seeing how we can help @telly-addict :
1st– Sorry to hear, that is not optimal, I hope that PiMax starts the distribution with amazon globally, makes live for customers easier – but that is just international logistics – not much we can do about that and in that case FedEx. The Distribution could be clearer in the shop about expected taxes, local wahre houses (HobbyKing.com as an example offers to filter based on there Warehouses) and so on – in general a Pimax to do! @PimaxQuorra → maybe some thoughts to improve the future experience for customers.
2nd– Actually PiTool has unexpectantly never failed me – not like updating with WMR. Could be pointing out some USB Issues, Virus Software, or the like making trouble?
3rd– This is a bit tiresome for sure and might be better with the DMAS/SMAS.
I did put a 6mm Foam from the Vive on my 8k+ since the comfort kit was to far away for my physiognomy to get a good picture. You really need to tweak a bit to get the best sweet spot. As suggested, just take of the comfort kit foam, its just Velcro and check if it seems better, if so, you might want to either get a PiMax foam in the near future of a compatible one asap. IPD seems for me I need to dial in lower than with the 5k+. As also suggested try using the software IPD. I used the SteamVR Home ROV Test Room. One possibility looks the RGB Crosses and tune until they are sharp and not doubled from like 2m distance. If set correctly, which can be a pain in the A??, the image is good, and I can play for 3 hours or more without a problem.
4th I unfortunately have no experience in war thunder. But Tuning the games to get to a good image is a bit of work, especially if they are not designed for canted displays or large FOV. I would use Normal FOV to start, try FFR conservative since I read you have a 2080TI. Use PiTool Render quality at 1.0 to start. Does it need PP? Can you opt in for Smart Smoothing? Hidden Area Mask possible? Might help making a chart and check the configs and resulting FPS and perceived sharpness.
In Steam most of the time I dial in a fixed value. I do use 100% often, but sometimes steam updates cause me to recheck the values there and tune them again. Trying to get native resolution to the panels (not below the 3840*2160) might help or if possible, SS of course. I use the 90hz option as a starting point. If you can Smart Smooth and get like 60 FPS, then you can try 110hz, if below 45 try the 75hz. none smart smothing might be better in sharpness if moving fast (especially in DCS looking to your wing at high speeds shows the bad of smart smoothing). Also, the SteamVR Config hack at 16384 maxRecomendedReslolution) should be used. I often change resoltuions in game to see the side effects - like when standing on an Air Field and seening stuff in the distance that is static, so to get comparable results. Normally the Resolution can be changed on the fly.
5th How are your basestations positioned – better to keep them further away and high up if feasible. To close wont work nicely. Stutters could also be caused by performance issues and I also get them when I sue the GPU Catalyst ( I keep it at 0 in 90% of the cases).
6th issue – That is strange, it works 80% of the time for me (especially resolution settings). What happens sometimes is, that I see the canted displays areas rendered or just black after a hard Hz switch while in SteamVR. So in some cases I have to either just stop steam VR and restart it and very seldomly I do a HMD restart in PiTool if that did not help – but I never need to reboot the PC.
EDIT: I notice in the store of the Pimax 8k+ there is a review that talks about war thunder and that it is quite good - I have no clue if the Person (Marius T) is on the Forum, if so maybe he can share his experience and how it achieved it. ( https://pimaxvr.com/a/review/twittercard?reviewId=25068704 )