any idea how long it takes for support to respond? I need help
Quicker if you use @Sean.Huang & @Pimax-Support for pimax team members.
Though there is alot of us in the community that monitor & try to help out.
Best though to detail what you need help with & you system specs.
Windows ver 7/10
Cpu/ram
Gpu/driver version
Headset first 3 serial ie 100
Piplay version.
But here is a link that may help.
http://community.openmr.ai/t/p4hlp-getting-started/5851?u=heliosurge
Windows ver 10 x64
mb MSI 370 M5
Cpu/ram Intel i7 - 8700K / 32gb ram
Gpu/driver version - 2 - Zotac Geforce GTX 1080 8gb Amp Edition ver 391.35 have tried both SLI and SLI disabled
Headset first 3 serial ie 100 << 100
Piplay version. 3.0.0.71
when active screens flash like a bad HDMI connection, I still have that color shift issue Gyros aren’t compensating with head move
I have installed/ uninstalled, tried reflashing
any guidance is appreciated
But here is a link that may help.
Now by color shift, do you mean like a ghost after image?
Quick head rotation in games especially high contrast games you will see an after image.
Video will display well though.
What program are you running?
I am off to bed. However @Sean.Huang might be available in the meantime.
color shift as in 
moving my head does nothing I only see the desktop wallpaper it doesn’t line up as in each eye has a part of the wallpaper, looking left right up or down never changes the view. That is what leads me to thinking the gyros aren’t doing anything. the colors line up in the center but out to the edges they go not out of focus but stop lining up like the picture.
not sure if there is something wrong with the pimax, or the connections , both the USB and HDMI ports are virtually new as I upgraded both the video cards and MB for this little venture.
It sounds like the headset is in video mode. In this mode it shows up in your video cards properties as a monitor. Try piplay settings & switch to pimax mode.
Sorry but I don’t see where to switch in settings in 3.0.0.71
I see General, device, Help and Privacy when I click the gear, and the link shows USB and HDMI connected with the xman symbol under the right lens tracking and controllers are disconnected.
Am I looking in the wrong place, or should I not have updated to 3.0.0.71
Thanks, for helping.
Sorry my bad. Its the chain link beside the gear.
Version 3 is known to have increased ghosting
ok so I uninstalled 3 and installed ver 2.0.7.54 chain link shows USB and HDMI connected still with the X Men X tracking, controller and base station all disconnected no place to switch modes that I can see
gear shows
I think we may need support on this. It shows connected on hdmi with a ? & usb. However the headset itself is showing disconnected.
@deletedpimaxrep1 @Sean.Huang. Can yous get support working properly as it seems of late only Community based support is active. @neko is still waiting on your team in both support emails & forums. No one seems to be at the post.
@Heliosurge Thanks a lot for helping out! @Neko Henry has contacted you via inbox message, feel free to let us know if you need anything. @Jiraya37 would you please submit your questions here: https://www.pimaxvr.com/en/support/ so both you and the support team can track the issue-solving progress.
1 Like
I tried to do that but the support site does not let me open a ticket
the bottom banner is too high I think. I don’t see a submit button
1 Like
Added Xunshu to your post aa this has been a reoccuring issue of even support emails not being received or responded to.
The new support system is not as good as the fellow who used to handle support.
Thank you, I tried in both Chrome and IE get same result
1 Like
@deletedpimaxrep1 any word on when this will be fixed, or if I can get help on my Pimax issues?
1 Like
Thanks for your patience, we will improve the ticket system. @Pimax-Support will get back to you soon.
1 Like
Hi @Jiraya37, sorry for the late reply,please send your issue that you have met to our mailbox: support@pimaxvr.com
We are willing to help you to solve the problem.
Ok I have sent the issue as email to support
I worked with Sean yesterday and he got things working it did take a bit of time to sort out the issue. We disconnected and I decided to play around and see what the other mode would do. as soon as I did I think I broke the install. I tried uninstalling one of my antivirus software packages un installed PiPlay, then disable the other anti virus and reinstall PiPlay, still nothing. I tried adding some of the other zip files I got from Sean, and that didn’t work either.
Is there a big issue with switching modes?
I guess my next question is once I get more help and get it back to where it works, should I do anything special before updating firmware, or Piplay? Sean got me onto 3.0.0.71
was super excited right up until I broke the work Sean had done.
any advise is appreciated
David
1 Like
If by switching modes; you mean pimax mode to video mode?
If so this shouldn’t have cause the install to break.
Do you know off hand what steps he used to get. The headset working?
Is the headset detected in piplay or is it like before hdmi & usb connected but headset not detected.
What color is the led?
Depending on windows settings best to open as administrator. I usually launch piplay myself instead of auto launching.