I was waiting for my Pimax 5k+ on saturday 2019/01/09. The parcel was managed by Chronopost (France).
The tracking says that the delivery man called me, and I chose to change the delivery option to a “safe location”.
The problem is : No one called me that morning (I will have the phone bill to prove it). And even it that was the case, there is no safe location where I live (you can check picture below, the door is always closed).
The carrier (Chronopost) didn’t find my parcel, and there is no proof of delivery. They ask me to send my complaint with Pimax (Chronopost didn’t talk about compensation), and Pimax is (I guess) waiting for more details from the carrier…
So I waited more than a year, spent 546$, and got…nothing. At the moment, I guess that the delivery man is playing with my headset.
So I wrote this topic to warn french backers that their parcel can be literaly stole by Chronopost. The safest way is to ask Chronopost to go take the parcel yourself.
Désolé d’apprendre cela. Le mien est arrivé sans encombre, par Chronopost aussi. De toute façon, j’ai dû signer à la réception. Donc si tu n’as rien signé, cela prouve que le hmd est toujours chez le transporteur.
Bon courage, j’espère qu’une solution sera trouvée !
Le problème, c’est que la livraison en lieu sûr (genre fond du jardin), exonère le livreur de la signature. Mais je n’ai pas été apellé. Le type a du changer ça tout seul (il ne m’a pas appelé) pour pouvoir garder le colis
Tes infos tracking mentionnent la livraison en lieu sûr ? Ce n’est pas standard, normalement, ce n’est qu’à la demande du client, demande qui fait partie des infos tracking. Vraiment bizarre.
Ca devrait se regler, d’une façon ou d’une autre. C’est quand meme rageant. Quant à penser que le livreur savait que c’était un logo Pimax et donc un casque VR, j’ai un doute quand meme : la notoriété de Pimax n’est pas celle de Sony non plus
I had the same problem with DPD delivery in Germany. Thought the parcel was stolen but it was put into my compost bin in the front yard. And they also called it stored in a safe place.
I hope you will find your lost parcel and can enjoy the Pimax.
That sucks indeed. I would also elevate this with Chronopost. If it’s like Canada alao they make it difficult you should between yourself & pimax get Chronopost to fix this at least on paying for a replacement.