Yeah these Pimax second hand car type of sales tricks are really not helping here … Either bring real solutions or keep quite. Don’t try to boast your image with lies.
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Then these solutions should be shared with the community; unless your just going through the motions using potential solutions that the community has been successful for some folks. Otherwise it is counter productive to have customers have to seek help for ipd basic set up of hmd for use. The support guide should be available without hoops.
Especially since there are whole topics on trying to dial in the ipd , image quality.
Now, I can only presume you are checking with the team on providing a usb mic driver for pumax headsets as you skipped the question. This has also has several topics on usb mic related issues since launch.
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This is indeed a problem since the start,most people whith who i play online with a pimax headset are very very hard to understand…Low volume,sounds muffled…
I told this many times here on the forum but pimax never answerd or fixed the problem!
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Actually, tons get one from either with us or others from Pimax. Almost 2 months ago we started reaching out to all new owners offering free initial setup. We are now up to 9 people at Pimax who proactively assist new vr customers maximizing their experience. It’s been massively successful. These daily interactions have also resulted in adjustments to the documentation, pitool, pimax experience and more.
Always interesting to see certain people project issues they have as if it’s everyone. I can tell you from experience with a huge number of people it’s just not true. As a team we also review new customer interactions 3 times a week and the story painted in this thread is not most peoples experience. In fact most reviews are quite contrary to Matteo’s. Only a tiny number of people participate here or have any desire to join the melee.
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Always interesting that you project there are solutions and your unwillingness to make them public. Creating either an illusion or reality that this is just fluff.
Still avoiding answering simple questions as well. What is the expression?
“____ or get off the pot.”
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You know what would happen - the same 3 or 4 people would ridicule every item on my list and spend 15 posts to do it and point out they tried “everything”.
Yet the last 20 reviews or so on /r/pimax for example have all been very positive. If you believe Atmos and a few others if anything short of their hair on fire occurs and an aneurism they are doing it wrong.
PS: some of my guides are public such as my MSFS2020 setup guide.
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@stixvr it seems @PimaxUSA can solve all your problems with the headset’s ipd strain issues and clarity. You just need to schedule a 1 on 1 with him along with all other people he has ignored.
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Another words your only using what the community has come up with that works for some. Gotcha you have nothing new.
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You make my point for me. I think he is updating his review with some of our suggestions. Keep an eye out for it. We will see what sorts of things are said next.
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I am more looking forward to you helping those whom have been asking for months on getting ipd/strain and clarity fixed as you never seem to participate there.
Maybe while your at it you can resolve the tracking issues that seems to be a headset calibration issue that some are having.
And fix the broken USB-C that seems to be configured on some customers headsets in usb 1.1 mode making the HT, ET and web cams not able to work(as they need min Usb2).
How about the usb audio issue that affects usb microphones like the one in pimax headsets
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I’ve done 134 setup calls with customers so far this year and it’s like 1% of my job. Pimax support can assist with these things too and do so quite successfully every day.
Sad you would literally expect me to personally solve every problem for every Pimax customer.
I do my best and help as many people as I can and already spend most the vast majority of the day working on all sorts of company projects. The outreach program was a pet project of mine and it’s been great and expanded several times.
I felt quite strongly that if a customer gets a great initial setup that they will be much more likely to stick with VR.
This discussion started with my simply stating I wish I could have talked to him and assisted.
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I would add that the setup calls give me great satisfaction every day. I love getting the chance to talk to customers.
It’s hugely gratifying when their families are mind blown with how awesome VR is and help them get there.
It something I don’t have a huge amount of time for but every call is like a mini vacation for me and reinforces my love of VR.
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Yes where you made claims that all these issues are easily remedied requiring 1 on 1 help to setup a pimax headset. Which means the headset is not designed for ease of use out of the box even for advanced pc vr users.
So make sure a new disclaimer notice is put in the box.
“If you plan on reviewing our product; please contact support as you will likely need our help to be able to have a good experience to give a favourable review. Our headset is not designed for plug & play experience out of the box.”
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Now if only we could get this kind of experience in Resolving tickets effectively the first time. It must be taking up a lot of resources to provide one on one setup vs an adequate user manual.
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Unfortunately wrong again - most customers are happy without the 1:1 setup. I ultra thankful for the ones who want it though. It’s a blast interacting with them.
You seem to not be reading all that I am writing. I specifically said in this thread these interactions flow to changes in documentation, pitool, Pimax Experience, packaging and much more.
I’m out for now, taking the family on to the beach to unwind.
Please check the forum there are many whom have asked for help setting up the headset. So your backlog of requests is there or do you pick and choose whom to help like you do with avoiding questions?
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I have read all you have posted and as usual you seem to be avoiding questions or providing real answers.
Take you phone with you and multitask; with your bravado you should be able to scan the forum and reddit and resolve people’s setup issues by next friday.(Maybe Techguy50 can help you)
The other things your ignoring maybe not.
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Now you are just getting ugly for no other purpose than to be ugly.
I will be sure to consult one of your sock puppets promoting your own issues for assistance. Maybe you can log into some of them to agree with you and like your posts.
So if I understand correctly you can resolve any issue 1:1 but you can not even solve 1 single of his issues here on the forum. Is that correctly summarized?
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