I wonder if they’ve regretted that they never changed the material or thickness of the headsets. Not sure it’s worth it at this point
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Pushing a thousand replies here, wow. 
I cant imagine what goes on at the Pimax headquarters, All I can see is chickens without heads running around, :))
Iam in the same boat , i send my unit back on the 16.01.20 and now i wait for any Response.
I startet RMA early November.
I have a thread in the support section.
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I got my return label at the end of November. They will need your address since it is on the return label.
You print it out and tape it to the box, then arrange a pick up.
I did that by start of December and it took about 10 days to get to Pimax.
I had to prod them a couple of weeks later as they had done nothing.
I was offered various deals, direct RMA to upgrade etc. but I just wanted the 5k+ back as I can sell it myself for more than the offered deals.
About 2 weeks after rejecting the deals it got sent out and then FedEx faffed about for 3 weeks delivering it to me.
So about 9 weeks from Pick up to Drop off, but I guess it could be a 6 week thing if you don’t have any back and forth about deals and FedEx are a bit less useless.
Would not expect it faster than that though.
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Thanks for the replies - I’ll email them again and ask if they need my address.
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I bought mine off Ebay and it had a crack in it and it has now developed a 2nd crack. I have covered them with cellotape.
4th headset in 10 months has now developed a fault.
1st one cracked
2nd one was the wrong headset and had dead pixels
3rd one had dead pixels and cracked
4th one is now cracking!
And once again I’m playing the waiting game for someone to answer my support tickets… #1312
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This is not good. Post in Quorra Support. Pimaxquorra will be back this week.
It will be interesting to see if Kevin’s word at VRTO event interview by @asampal holds true will honoring crack housing fixes until issue resolved.
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Thanks for that video. I did open a new ticket with them a week after they didn’t reply to my email from the old ticket number when they promised to fulfill any further warranty requests within the 12 months since the 1st headset shipped.
10 days now since that new ticket was opened, 17 days since I sent the email… Looks like it’s back to Social media to kick up a fuss in order to get someone to look at it.
The worst part of all of this, is that I really believe that Pimax view me as a difficult customer for raising hell when they don’t respond, and see that on their part, they’ve sent me 4 headsets to fix my issues, and that should be enough. On the one hand, I am grateful for the 4 headsets that I’ve been sent whilst trying to get this resolved, on the other, I’m mad as hell that in the 12 months since I made my original order (10 months since I received my 1st headset), I haven’t had a single headset that hasn’t developed a fault within a month of having it, and have been without a headset completely for almost 10 weeks with all of the RMA processing.
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Give Pimaxquorra a pm or post in Quorra Support. He can help get your ticket looked at.
Hello everyone,
after over one year of moderate use my Kickstarter 5K+ has some small cracking on the bottom of the housing. I really don’t want to send it back for such a small problem, I just want to stop this from spreading and potentially fix it myself.
What can I use to patch it?
I’ve used some very thin generic Cynoacrylate, held the parts / cracks together with Scotch Magic tape untill the Cynoacrylate was properly cured.
You could use some activator on one part that would help “melt” the plastics together if needed, but I don’t think it would be.
On second thaughts, that would not be a good idea with the activator as it could potentially release some gasses and generate heat in close proximity to the screen or other electronics.
Edit:
Apparently @PimaxUSA previously stated to Avoid Cyanoacrylate formulas.
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Is that some fancy word for superglue?
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I use black gaffers tape. Not so pretty but it does the job. Cracks have been stable for over a year.
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There are all sorts of superglue 
Cyanoacrylate is one of them.
Edit:
Apparently @PimaxUSA previously stated to Avoid Cyanoacrylate formulas.
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I seem to recall CA glue was recommended against specifically when the cracking issues initially started appearing due to some possible reaction with the special plastic used in the HMD casing.
https://community.openmr.ai/t/housing-issue-reports-cracks-imperfections-etc/17203/32
From personal experience ive had it fog up transparent plastics when used in model building and that might be the reason for recommending against it as that might induce tracking issue if it was to happen to areas of the plastic where the lasers are supposed to pass through the casing into the sensors beneath.
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JB weld has a clear Epoxy that would likely work well. Just be sure to use thin layer in case near a sensor.
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Indeed he never did get back to us on what kind of glue would be safe. Epoxy though should be safe as it is typically non toxic and will bond majority of things. Just avoid metalized epoxies in this case.
Even clear epoxy might be an issue if the refraction through it differs from the standard plastic, ie making the lasers bounce differently when passing through it as opposed to the case plastic.
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True. Though think it would be maybe more due to reflective. Is there a matte epoxy?
A simple test might be to try on an old TV remote as it is just IR.
If @Deadpixel is around he might know as we were discussing ir transparent materials before.
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