Good News for Pre-order Customers: Now you can check your order status online!

Pimax 8K Series
1

Dear customers,

Thank you for your shopping with Pimax!

We have launched a new online tool for you to check your order status. Please click here.

We apologize for the delay and we appreciate your patience and support!

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Mine is just blank under shipping status… am I doing something wrong?

P123066

1 Like
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@jdilla But i can check your order status with your order number and email with this link.

Can you try it again?

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I tried with different browser still same, I will pm further info

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Fix for pimax: The API works however the inputs are not being sent to the API (the email and order number are blank in the request).

EDIT: Seems to be fixed now.

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Shipping to a UK warehouse is getting riskier every day.
What’s the point?
Why not deliver directly to the EU?

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Does this not work for backers? I’m getting “order not found”

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8

Same here and mine shipped out already

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This doesn’t seem to show anything for me… is it supposed to say something under shipping status?

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Works for me, says mine has Arrived in overseas warehouses. Waiting for my tracking number now :slight_smile:

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Upper left corner there is a Shipping Status above billing info

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yeah, mine is blank and nobody seems to know why

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Try clearing the cache in your browser.

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multiple browers, PCs, and networks, its definitely not on my end… :frowning: thanks for the assist though. even Dallas posted a screenshot of exactly what I see confirming it is ‘working’… yet there is no info about shipping at all @anon74848233

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i have same idea as you. This link seems to apply only to PRE ORDER like title

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That is something very useful! Thanks a lot for that! Maybe you could add something like a history like “processed at… ,arrived in … at , left … at… , just to make the progressing of the order more visible.

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Weird. I got response via email 2 weeks ago, my 5k+ plus is in transit to overseas warehouse. Now this system tells, it sits and gather dust in Shanghai warehouse.

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Just an update to my situation, I had to reach out to preorder support via email to get my shipping update since it was blank on the order status page. They were able to provide info quickly.

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Please check your tracking number in private message.

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But kick starter backers are still waiting for an updated spreadsheet and I am still waiting for a response from the service desk as to the status of my 8k

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