Pitool don’t detecte Base station and headset as well, Diagnostic message (10936). I follow strictly instructions, I disconnect USB and HDMI as per instruction, still same result “Disconnected HDMI/DP”.
I checked in internet youtube but not working.
My config is:
Intel core i9 9900K 3.6 Ghz to 5Ghz
Nvidia RTX 2080 driver latest 430.86-
32 Go Ram
window 10 64 bit family version1809
version sysytem 17763.475
pitool version 220.127.116.11
Base station not recognize.
I clean, I uninstall pitool et re-install several time nothing. The headset the LED light is red . The problem come from headset I bought and paid for Pimax 5K+BE but received Pimax 5K+.
I never received base station + joystick hand because I ordered & paid not yet received.
May be I should to send back the headset et send me the correct one I bought it .
Thank you but I stopped my antivirus no result. Please see my screenshot attached about message from pitool. I tried via steam even my base station stay disconnected message error 213.
My HDMI/DP is connected but same message.
Really I m totally desperate with pimax. Before I used oculus rift was working perfectly I paid a fortune for sh… sorry…
How I can found launcher & piserver(s), because I keep searching in pimax file didn’t find it.
So you have other advice? I can keep contact this week end to try to solve this problem.
May be problem come from my wire HDMI/DP?
Hi guys my Pimax 5k just arrived and had bought a usb c to dp fe 1.4 adapter, as I am using a laptop, leagion 7 amd 2021 version it has a thunderbolt 1.4 so everything should work I am getting a error code of diagnose:10936 i have tired reinstalling pitool but still getting the Same error could this be the adapter? I’m sceptical as it’s by Startech high-end cable brand, if you guys know why this is happening I’ll be very grateful, thanks.