The stand-alone mode never had a chance. Did anyone really believe it even for a moment?
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I certainly wasnât interested in that capability, but thatâs not the point - he paid for it, it was a substantial cost driver, and now itâs looking like itâs already dying in its infancy. So unless he wants to go wireless, it seems that this part of his investment is rendered useless and to add insult to injury, adds extra weight and power demand in practice (it might also be helpful for easier identification of errors, but that is not exactly an argument for a consumer to pay some 800$ more, is it⌠
)
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Look on the bright side at least he didnât buy a Portal.
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Ouch! They actually pitched it by email today - need to clear their shelves I guess.
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This whole part⌠well I can tell you that the end user has problems anyway! Not on other viewers! Everything youâve written up to here is theoretical! Some things are missing, some things malfunction!
What about the parts that Crystal makes that actually help the PC? By how much? It doesnât seem like a game runs better for any particular reason, for example, than other headsets. No reviewer or user ever noticed this.
Maybe the potential is there! But how long have you been selling it and when do you GIVE THE FUNCTIONS to whoever paid you? When is it OLD and DATED now?
And above all, many have bought it for the visual quality, also paying more for a series of functions that are of no interest! (See the standalone!) ⌠but not knowing that you then had to make only PCVR! at MUCH LESS price.
Can you tell me about WIFI? And where is he? After a couple of months you might want to release a module! Not AFTER you release other VISOR models! We will get WIFI working on an OLD model.
And the lenses? And who cares anymore! You make new VISORS anyway!
Interchangeable lenses with WHAT? What others? Where are these products?
But carry on with other projects and whoever paid you is there waiting.
Meanwhile, Crystal is getting old.
But does it seem correct to you? If you are in the USA, your laws are similar to those in Europe! This is not done towards the end user.
Believe it or not! It doesnât matter legally, Legally it matters that PIMAX is not doing anything and is not taking its responsibilities.
If you ADVERTISE you are responsible.
Iâm sorry how a person like you, doesnât defend the buyerâs rights.
The 350 km/h car⌠you buy it, you take it to the track and it doesnât do 350 km/h⌠AHH WELL I DIDNâT BELIEVE IT SO MUCH, the manufacturer FOOLED me and thatâs fine anyway! Or you go to the dealer and say âGeez, what did he sell me?â And maybe you also turn to a lawyer?
@PimaxUSA @PimaxQuorra ⌠@mmorselli is a person who does not agree with me.
But look at what he said here! He says âThe stand-alone mode never had a chance. Did anyone really believe it even for a moment?â
DOESNâT BELIEVE IN PIMAX STANDALONE! He spent the money (or did you give him the viewer for free?) And he still DOESNâT BELIEVE YOU. YOU HAVE FAILED.
Arenât you contradicting yourself a bit?
I understand your frustration but WHY ARE YOU SHOUTING?
You have been a Pimax customer for a while (thatâs what I gather from your 5K+ username) so you know what they are like when it comes to actually delivering on what they announce.
What do you hope to achieve with this thread? A refund?
What channel did you buy the Crystal from? Amazon? In that case, contact amazon and show that the product doesnât deliver what was advertised when you purchased, they will most likely refund or at least give a partial rebate.
If you bought from Pimax directly, well, then you now learned the same lessons many of us have learned in the last couple of years: itâs a Chinese company with no understanding (nor the legal requirement to conform to them) of customer rights and you are screaming from a European perspective at a company that doesnât follow European laws and regulations.
âDo not buy from Pimax directlyâ is basically the first rule when considering a Pimax product.
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I never believed that Pimax could create a stand-alone gaming ecosystem due to too few headsets sold to attract developers, but Iâm aware that Crystalâs Snapdragon chipset has many other functions.
Developers received the SDK and someone ported their game to this platform, but probably just to receive a free Crystal. Writing games is not Pimaxâs job, it doesnât have the Meta resources. Pimax can be blamed for all sorts of things, but not for this
Iâm sure that many people will still prefer Crystal to Crystal Light, although Iâm expecting some price adjustments.
This reminds me of a small company called Tesla, which promised fully autonomous driving⌠one day, as an OTA update, for all customers
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but tesla didnât fail its customers and then suddenly downgrade a product like Pimax did!
Itâs not quite the same, is it?
The TESLA car works properly as soon as you buy it! Then if they give you something more afterwards, welcome. AND NO NEW CAR IS COMING OUT AT LESS THAN HALF THE PRICE, taking something away.
Furthermore, as a car manufacturer it has many more legal obligations towards the buyer.
Youâre speaking ignorantly and with examples, compared to my inappropriateness.
Tesla also revalues my CAR⌠will it give me money back for my used car?
Pimax having bought the Crystal in February 2024, would you like to take your Crystal back for an exchange with the Crystal SUPER? (Given that among other things you also feel cheated by Pimax!?)
I never believed that Pimax could create a stand-alone gaming ecosystem due to too few headsets sold to attract developers, but Iâm aware that Crystalâs Snapdragon chipset has many other functions.
Developers received the SDK and someone ported their game to this platform, but probably just to receive a free Crystal. Writing games is not Pimaxâs job, it doesnât have the Meta resources. Pimax can be blamed for all sorts of things, but not for this
â These are not end user problems, but SELLERS PROBLEMS. If you promise and donât do it! Itâs a scam⌠Simple, it doesnât matter if you are small or big!
Iâm sure that many people will still prefer Crystal to Crystal Light, although Iâm expecting some price adjustment
â there are rumors of $399 off super for those who have the Crystal. Iâm asking them to DO MORE, especially those who bought CRYSTAL RECENTLY! And therefore to cater to ALL THOSE WHO HAVE RECENTLY purchased CRYSTAL.
GIVEN THEIR COMMERCIAL TARGETS CHANGE that they have made and are ADVERTISING.
Give a real good discount on a SUPER, if they also want to collect a CRYSTAL. This is also because their commercial tactic causes âTHOSE FEW VIEWERSâ sold to be devalued too much.
And if THEY HAVE SOLD A FEW OF THEM, it wouldnât even be a big effort for them, right?
That seems REASONABLE to me, right?
Pimax is not obligated to do âNOTHINGâ.
Letâs be clear.
But, I repeat, if you buy an AUDI A5 car two months before a restyling of the same and the dealer withholds the information. Everyone would be quite angry, right? All users who have bought an AUDI A5 that quickly becomes old. For this reason AUDI and the dealers give THE LAST CARS ON SALE before the RESTYLING at an affordable price.
Among other things, even companies such as XIAOMI, HONOR etc. they do it! For example, I took an HONOR FOLD, knowing that after 6 months HONOR FOLD 2 was released⌠HONOR (Which is always CHINESE) logically GRANTED AN EXCELLENT DISCOUNT.
I repeat again and again, PIMAX is not OBLIGED TO DO ANYTHING.
But they definitely MUST treat their customers better.
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ahh sorry âSHOUTINGâ ⌠Also because they write to me that a manager will contact me (By April!) and instead they donât get in touch.
Whom? From our suppor team?
yes 
support
11 days agoâŚ
Hi XXXXXX,
Thank you for your feedback and suggestions.
Your letter has been forwarded to the companyâs senior management, and we expect to give you a more comprehensive reply not later than the end of AprâŚ
Thank you for your understanding and waiting.
Best Regards
XXXXXXX
Im waiting
However, my question is understood here in the forum, many users have put a heart or commented in my favor. I apologize for my hysteria to both Pimax and users. However, I remain convinced that I am a user not treated well by Pimax.
.
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Could you please share the ticket number with me? Iâd like to take a look at it.
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I think it is the wrong way to go now where Pimax gives a discount if you buy X if you own Y, at least a bigger discount.
If ever 12k comes I be happy to remove what I paid for my 8k-x but it is the wrong way to go in my opinion. Let the new product stand on its own legs.
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WellâŚ
This is interesting⌠Not all that surprising really.
Iâm late to the party 
Personally Iâve held off dropping any money for this headset (ever since I pre-orderedâŚ) for 1.5 years 
and running⌠Mainly because some of the promised features took a long time to mature, or were virtually non-existent.
The allure/attraction of an ALL IN ONE headset really got me excited. I really wanted a LOTR* HeadsetâŚBut then looking at it over time, and the poor ecosystem of PIMAX for wireless Stand-alone, along with the bulk of the headset, it just doesnât make sense to me now.
Youâd be better off going to something like a Quest 3 IMO if you really want a more wireless experience with a good offering.
However in retrospect, for visuals and SIMS, the Crystal LIGHT probably should have been in the initial offering from the beginning.
I would be interested in the Crystal LightâŚ
But a MAJOR flaw to me in this offering is the fact that I couldnât get the larger FoV lenses, as well as swap lenses out for Prescription ones (if I ended up needing it). I think itâs obtuse for PIMAX to think that all their customers have perfect 20/20 vision.
Iâm sorry, but the Lens Swapping mechanic SHOULD also be there for the Crystal Light especially for this purpose. Give the BASE 35PPD Glass lens, and give the user the OPTION to upgrade to the greater FoV lens and or allow them to place in a prescription one later (if need be).
But wait⌠They promised TWO sets of lenses from the outset for the Crystal. Whatever happened to THAT?
*LOTR Reference (Lord of the Rings⌠The Ring of Power. One ring to rule them all, thus one headset to do everything)
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