Hi all,
today I received my Pimax 5K+ (#1943).
I purchased 1 base station to get 6dof tracking. I turned on the base station and set it to channel A. Started the PiTool, but can`t get tracking. Already tried to move the headset at least 2m away from the base station, but no success. Also tried different positions and heights of the base station without getting the tracking to work.
Any tips for me?
Second problem is a dead white shining pixel near the centre of the left screen. I only see it on dark backgrounds and when playing DCS or IL2 I barely can see it. I´m not sure, if I should RMA the headset, as I think, I can ignore it when playing.
Congrats on receiving your headset. @anon74848233 please add to early backers group.
https://community.openmr.ai/t/setting-up-with-one-base-station/12402/29?u=heliosurge
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Please follow these steps:
click the “Support” button on the banner for submit your issue
2.Give me your question number for teach support to contact with you via service desk
3.The issue will be solved soon
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Thanks for your answers. Problem is resolved. I tried another USB-port and now tracking is working.
Still have to do some testing, if I can tolerate the dead pixel.
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Just message Pimax and they will replace it + you can keep using it until your replacement arrives .
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Thanks, Fomatter! I will contact Pimax to RMA the headset. After doing a night flight in DCS, I can say, that the dead pixel is bothering me.
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Ok, just opened a ticket: SUPEN-1407 @anon74848233
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If you don’t get a response in the next couple of days message Dallas or Matthew . They seem to be the guys that at least try and get things done at Pimax .
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I just contacted Dallas with my ticket number.
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Thx for your reply,I received your PM
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Ok, now that the support has responded me, I have to take a picture “through the lense” to show the dead pixel on it. That is impossible for me. I took about 30 pictures now. Most of them got blurred and on the few that have an acceptable sharpness the tiny pixel cannot be seen. Seems that the support is insisting on taking a photo of the pixel, but I´m not able to.
Does that mean, I won`t be able to RMA my unit???
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Okay depending on the color of the pixel goto pitool ensure pihome is clicked off.
Goto pitool directory there is a file called default.jpg (it will be pimax logo in space) swap this file out with a single color that the dead/stuck pixel shows up easily on. Reboot hnd so that this screen is now showing the one color & snapshot it.
If you have a good camera vs a phone. A flat surface with headset & camera can make this task easier.
@anon74848233 can you assist in making this easier to address with support?
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Thanks for your advise. I already choose one of the start screens of IL2 BoX, where there is a black area in the background. Then I arranged the Pimax in a manner, that the white pixel is showing up on the black area. I can see the pixel clearly through the left lense.
Problem is taking the picture. I removed the head strap and the face foam to get as close as possible with my camera to the screen. But it is extremely difficult for me to get a sharp picture on the photos. I have only a cheap camera and my smart phone. But it is impossible to see the small white dot on the photos.
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This was the best result I got. Click to enlarge. The picture is blurry, but at least the pixel is slightly visible, even if blurry.
Problem is also that my camera is producing a lot of white and red dots on the image, which are no dead pixels of the Pimax.
That was the picture I sent to the support, but they asked me for a sharper picture.
Sorry to say, but what is the reason for this? There is a dead pixel, it is no dust particle. It`s not that I am the only one with that problem. Looking at the forums it seems a rather common issue especially for the 5K+. Why do I have to give a proof of that issue on my device? Why else would I like to return the unit?
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I hear you these kind of processes can be quite frustrating. One of the definite cons of online sales vs driving to a local retailer.
Bare with them while they refine these processes.
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I do not want to dispute your claim, I believe it is true, but looking at your picture (even after downloading the full size image), I can hardly imagine that the technical support could accept it as the proof, since there is really nothing visible. Nothing substantially different from the rest of the black area.
There are some other more visible “pixels” around, red and white ones, but not this one, sorry.
I believe the problem is that the picture is really out of focus. Try to get some better camera (ask a friend?) and try again.
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What I am asking myself is, why do I need to proof that there is a dead pixel? Why else should I open a ticket and try to return the unit, if there is no dead pixel. If there would be no issue with the device I would just keep it and be quiet.
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Thanks for your heads up. Much appreciated.
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Did you notice the red pixels in your screenshot?
I have a dead white one too. And in the screen shot noticed I had red pixels also …
I marked them a bit down this thread
https://community.openmr.ai/t/received-5k-today/13501/116
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If you are looking for getting uniform color on the screen you may actually try running this: http://lcdtech.info/en/tests/dead.pixel.htm in BigScreen.
Then just put the virtual screen close enough so it covers the whole view. I have not tried myself, but I do not see, why it should not work.
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