I Originally backed the 8k but loving the Vives Oleds I jumped at the chance to switch to the BE
So, Whoever is doing your support needs sorting out, this is unacceptable
You sent me a 5K+ instead of the XR(BE) that I switched too,
I paid the $100 extra then you announced the XR and said we would be refunded that no sign of that money either.
Previous correspondence
[SUPEN-1720]
[SUPEN-2099]
[SUPEN-1391]
so, WHAT NOW there’s not much more I can do my end to get this sorted…
Please send me what I ordered please read the requests I see everyone else in UK is receiving their XR’s if there’s left over stock in the UK send me mine please.
I believe I’m sort of in the same boat. I initially pre-ordered a “5K BE OLED” and today I received a headset marked as “P2” with PiTool recognizing it as a 5K+.
@BorgPimax Sorry to hear that mate, It seems their logistics system is a shambles at least in the UK we don’t even have a contact phone number we can call…
I replied to a questionnaire 3 days ago for yet ANOTHER different support person and have had radio silence since then.
1, I backed the 8k but switched to the 5k BE on the survey was not asked to pay the difference until I chased it up since then you as a company changed The 5k BE to XR and you stated any backer on BE would be switched to XR automatically unless they insisted on the BE (I didn’t) here are the forum posts
2, no I haven’t been refunded the $100 difference that I’ve paid.
3, no I have received a 5k+ which at no point did order or switch to…
4, I am backer no 6056 I have no order number for that only the order number for the price difference I couldn’t open another ticket without an ordered number so I used that.
So I need to be sent the 5k XR and would like my refund of the difference I paid.
The Ironic thing is I was personally responsible for 3 other people backing Pimax 8k’s all of which switched to the 5K+ on my advice all of them backed after me and all of them are very happy with their headsets (cracks aside) … its become a bit of a joke for them that I still don’t have a headset I can use.
NO you know my issue has not been resolved you should be helping me not trying to close my case wtf is going on?? I’ve sent the pictures of the 5k+ as you requested…
I ALREADY HAVE A CASE OPEN [SUPEN-3815] MY MAIN ACCOUNT IS BUGGED AND I CANNOT GET BACK INTO THE SUPPORT SECTION WHERE I STARTED PLEASE CHECK THE SUPERPEN
