The issue here is probably that he believed he would get a premium polished consumer product.
Unfortunately, anybody who has followed Pimax in the past 3 years could have told him that Pimax headsets are nothing like that. However, that doesn’t mean they are generally worthless, overpriced pieces of junk. It means they ask for tinkering, patience, even willingness to sacrifice on a few levels, in order to potentially get an experience which can be better than that of any other consumer headset; possibly though not for all use cases but specific ones benefiting from the high resolution & FoV and not bothered too much by e.g. the lower refresh rate, etc… In any case, the 8KX is a high maintenance headset. And to just get it adjusted properly to get away from a head-ache inducing experience I had to try around for a couple of hours, and still wasn’t there 100% (but already could see the clear advantages over e.g. the Index).
So this ‘let’s have a party and 5 guys try the headset and come to a verdict after 10 minutes of use by each’ approach was a clear recipe for disaster. This is exactly what is going to end in utter disappointment, as it shows here.
The problem is, this isn’t clear to those who don’t follow Pimax more carefully but then read only the marketing material of Pimax or glowing (short) reviews of users not mentioning the effort & knowledge required to make this headset shine.
@Bananenbieger: I have had my share of frustrations to make the 8KX work for me, and it took me quite a while (2-3 weeks because I didn’t have much time to spend on it). But now it clearly has it’s use cases where it offers superior experience, e.g. simulations (e.g. DCS, racing), or Virtual Desktop (not the built-in SteamVR desktop viewer) looks amazing, I can easily & clearly read my icon text on my 4K desktop screen (Windows scaling at 150% because otherwise I would have difficulties reading them when not using my 8KX…).
However, is it a great headset for somebody looking for an easy to use, everyday headset for many apps & games, who doesn’t accept to have to tinker with the settings ? I guess the answer is no. And is it one which you can demonstrate easily to friends who come along ? Oh no, please don’t. At least not until you are well-versed in adjusting it for them so they don’t get this eye-strain experience…
But as you seem to rate the Quest as the best, I assume that you are rather at the convenience side of the spectrum of users rather than the enthusiast side. Which is not meant to be dismissive at all - I count myself to be a convenient user, who only grudgingly puts up with all the effort of the 8KX because I at the same time wanted to see the SDE disappear and resolution go up, e.g. to really enjoy a movie in a headset. I do like my Quest, and sometimes watch sitcoms on Netflix on it, but I would never watch a good movie on it, the SDE just is too bad for me to enjoy anything which would ask for immersion, should be roughly comparable to the vision I would have in a cinema.