Hi guys,
As many of you I think, I asked a controller refund.
First : I’ve been told that it would be on my Paypal account but now I’ve been asked to provide bank information for transfert.
Secondly : There is a fee? From what I understand a 8% fee? 4% charged by Kickstarter and 4% that will be paid by Pimax?
I am not surprised there pulling a bait & switch on the refund. @PimaxQuorra@PimaxVR this is not what you advertised with the controller refund. I believe it also said refund through paypal.
It only stated you would refund $150; not minus extra undisclosed fees. You need to start being clear with details. These types of actions only serves to harm pimax’s reputation further.
If you paid with PayPal before, start dispute immediately. Costs nothing, and you can always close it manually if you do reach an agreement, but hey, don’t fool yourself again.
I have an RMA approval number and Pimax has my paypal account on an approved refund request that is more than a month old. If, as you say you are able to do so…then when?? Just do it. Transfer the 150 to my paypal, and I’ll thank Pimax to not skim anything off the top since Pimax has had my money interest free for 3 years.
If you have the approval from our support team, they should be processing the transfer.
Maybe you can share the ticket number to us, so that we can take a look into this.
Today I received the refund for the controllers by paypal, I thought that the refund was 150 USD, but I received just 144 USD, minus the paypal fee, I have now just 135 USD… @PimaxQuorra