Where I have to contact about replacement?

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1

It is very silence after I ship the headset back and wait the new replacement.

I contact by email and get recommend to use the support system, after that the ticket is changed to be “closed status”. I try to reply in the old ticket and no reply, I try to use email and no reply, I try to contact by page and no reply.

And I am not sure where I have to contact right now while no any reply from all channel.
Do I have to open the new ticket?

Ticket SUPEN-1185

@mozi

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2

Added mozi to your post. This is not good for sure.

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3

Still no any response on Monday.

4

Sorry for late response,Monday i have too many meetings. I checked the SUP 1185, it has been closed very early. I also try to reopen or clone another, but I am afraid you can’t get update in the future. so could you open an new one? issue type choose" technical support"

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5

@mozi Okay, I will try to open new, thank you. But I think it should be in Kickstarter order issue.

SUPEN-3030

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6

Got it. there will be dedicate guy to follow up.

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7

@mozi Hi, my friend return the headset after me, but he already get the tracking number.
I still not get any update for my case in support system.

I return the headset since 21 Feb, the headset arrived at pimax since 1 March, and it is around 1 month without any update. My friend ship back since 1 March (8 days after me).

I follow my case since 15/1/2019, it 's around 2-3 months.

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