Hello there,
where can people cancel there preorder for there 8kplus or 8kx and ask for a refund if they want too?
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Sorry, this is a company where YOU are the one that pays. If you want to cancel, you’ll be asked to pay even more. Sorry mate.
Try to keep the criticism creative and polite, that way your opinion will be taken more seriously.
@john2910 I think the best way is to contact the Pimax support, or PM Matthew here.
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I will try my best Trevor, but atm i’m having a hard time to do so. Had a hard week of working and discovered new broken promises here. I am sorry for my behaviour.
I like you guys utmost and don’t want to hurt feelings. 
Have a nice day, i’m going back to my CV1 again 
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it was indeed a question for everybody,if they want to cancel there preorder and get a refund… Where can they do that if they want that…
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Yeah, got it. Well the answer would be the same.
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I would try here via the chat (lower right corner) when someone’s online:
https://store.pimaxvr.com/service-center
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thx for the reply,
i am not refunding yet,but maybe other people will…
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This kind of stuff should preferably happen by the click of a button when logged into the store where You’re checking Your orders, as long as it isn’t shipped or being packaged yet… 
Oh, and of course the payment shouldn’t be completed before the package was shipped, though in the case of a pre-order (where You might wait a very long time) that would be a problem as the customer would have to do a re-auth allowing the money to be “earmarked” for Pimax…
Oh, well… The headsets are advanced and that’s good enough for me! 
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On the Pimax webpage there is an “Order Support” link you can try creating a ticket there if there is no way to log in and cancel your order.
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Indeed most online retailers you can cancel your order as long as it hasn’t been in process of shipping. 
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