Date: 22/03/22
Issue Title: When I start PiTool, the task tray icon disappears immediately and cannot be used
Description: When I start PiTool, the task tray icon disappears immediately and cannot be used.
Task Manager shows that processes such as pi_server.exe and PiService.exe remain.
I have tried the following steps, but the same problem occurs.
- Uninstall security software (Kaspersky)
- Uninstall PiTool
- Delete all directories related to Pimax and PiTool under AppData
- Leave the USB port of the Pimax disconnected
- Reboot PC
- Install and launch PiTool
PiTool is the latest version as of 2022/03/21. It was working fine until the day before.
The only thing I did before this occurred was install (and uninstall) Kaspersky, and I have no other major concerns.
HMD Model: Pimax 5K XR
First 3 Numbers Serial: (faded and unreadable)
Pitool Version: 1.0.1.275
HMD Firmware: (unknown due to no connection)
Tracking: SteamVR Base Station 1.0
System Info
- Windows Version: Windows 10 Pro 64bit
- CPU: Core i9-12900
- RAM: 32 GB
- Motherboard: ASUS TUF GAMING Z690-PLUS WIFI D4
- GPU Model: NVIDIA GeForce RTX 3080 Ti
- GPU Driver: 511.79
- SteamVR Version: 1.21.12
- Oculus Version:
Attachments (Pics/Video etc…)
pitool.log
03/22-09:58:10 Critical: PiTool start
03/22-09:58:10 Critical: start load translate
03/22-09:58:10 Critical: load json cuccess: "C:/Users/***/AppData/Local/Pimax\\PiTool\\config.json"
03/22-09:58:10 Critical: load translator file name >>>>>>>>>>>>>> "pitool_cn"
03/22-09:58:10 Critical: load translator file name >>>>>>>>>>>>>> "pitool_en"
03/22-09:58:10 Critical: load translator file name >>>>>>>>>>>>>> "русский"
03/22-09:58:10 Critical: load translator file name >>>>>>>>>>>>>> "日本語"
03/22-09:58:10 Critical: load translator file name >>>>>>>>>>>>>> "繁體中文"
03/22-09:58:10 Critical: load translator file name >>>>>>>>>>>>>> "???"
03/22-09:58:10 Debug: config_object size: 5
03/22-09:58:10 Debug: language_str: "日本語"
03/22-09:58:10 Debug: load translator success "C:\\Program Files\\Pimax\\Runtime\\language\\日本語.qm"
03/22-09:58:10 Critical: start load qml
03/22-09:58:11 Critical: Setting init
03/22-09:58:11 Critical: setAutoRun: true true
03/22-09:58:11 Critical: config.json is contains noviceguide
03/22-09:58:11 Critical: set mNoviceGuide : false
03/22-09:58:11 Critical: PiService
03/22-09:58:11 Critical: setHmdCap 0
03/22-09:58:11 Info: PiService::start,success
03/22-09:58:11 Critical: EnumDisplaySettings success 3840 2160
03/22-09:58:11 Info: all exist
03/22-09:58:11 Critical: enable false
03/22-09:58:11 Critical: svc_setIntConfig abg_as_enable failed false
03/22-09:58:11 Info: setForceFramerateDivider divider: 1
03/22-09:58:11 Critical: svc_setIntConfig dbg_force_framerate_divide_by failed 1
03/22-09:58:11 Critical: svc_setIntConfig enable_foveated_rendering failed
03/22-09:58:11 Critical: svc_setIntConfig foveated_rendering_level failed
03/22-09:58:11 Critical: set support_vive_only_games failed false
03/22-09:58:11 Critical: set over_drive_levels failed 1
03/22-09:58:11 Critical: set color_contrast left error
03/22-09:58:11 Critical: set color_contrast right error
03/22-09:58:11 Critical: set color_birghtness left error
03/22-09:58:11 Critical: set color_brightness right error
03/22-09:58:11 Debug: gameSetting sucessful
03/22-09:58:12 Critical: path: "C:\\Program Files\\Pimax\\Runtime"
03/22-09:58:13 Critical: result: 5
03/22-09:58:13 Critical: result: ""
03/22-09:58:13 Critical: result: "0DD4C25D82"
03/22-09:58:13 Critical: result: "B0F4B9713F"
03/22-09:58:13 Critical: result: "C15FE74E8D"
03/22-09:58:13 Critical: result: ""
03/22-09:58:13 Info: SteamModel
03/22-09:58:13 Info: getInstallFolder, ("C:\\Program Files (x86)\\Steam")
03/22-09:58:13 Info: ResourceModel
03/22-09:58:13 Info: initResource tool size 0
03/22-09:58:13 Info: initResource piplay size: 0
03/22-09:58:13 Info: steamvr app: "C:\\Program Files (x86)\\Steam\\config\\steamapps.vrmanifest" size: 5