What about guaranty?

Pimax 8K Series
1

Preambule
I got today my 5k+ HMD, just from beginning it has issue like there https://community.openmr.ai/t/8k-screen-flashing-white-red-green-dots-popping-everywhere-see-the-video/12194/20.
Now, after about two hours of working the HMD had died. When I push “on” button, the red LED indicates that booting process is running. Green light does not turn any more. RIP. Very short live. Re-plug does not help. Power supply unit is ok.

Thanks guys for the crap you sent to me. Very impressive.

Now the main question: do we have a warranty/guarantee for the best ever HMD, controllers and base station? How long and where I may ask for a service in Europe?

@Doman.Chen @Sean.Huang SUPEN-915

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2

Submit a support ticket & edit your post to include Supen number. @anon74848233 already posted a detailed message on supporting backers.

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yes I did it for the first issue and had provide update. but having that experience I really start to worry about two year warranty

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Okay sorry to hear. With all the Backer shipments & quality tickets please be patient. With under 100 employees. They are swamped.

With the red led does the screens look backlit? I did a static test without a pc only connecting wall psu & screens had greyish color from backlight.

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no backlight on screen. pitool does not see HMD connected. just a brick with red LED

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Have you checked the plug on the headset? (Sure you have).

Does sound like likely something died in headset.

Dfu tool does it see headset? If not try @Sjef tool as it might see it.

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i think we actually have 1 year warranty but not sure.
Saw it somewhere last week.
Would love to be wrong :slight_smile:

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I do also think i have a faulty hmd(5k).
If I have to send it back can i get an
8k instead?

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Not sure on change but might be possible. @anon74848233 can answer better.

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Thanks helio.
I like your quick response on the forum :slight_smile:

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My HMD “died” at some point as well. I then uninstalled Piplay & Pitool and after that manually deleted Pimax/PiPlay/PiTool folders from User…/… folder. Then reinstalled them and the HMD worked again.

However the flashing and dots never went away. Pimax answered my support ticket and they will send me a replacement. Just give them a bit of time to answer your support ticket. :slight_smile:

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Hmd light staying red not going green when turned on, this sounds like the pimax buggy USB driver. Sometimes restarting the piservice works, sometimes doesn’t and a reboot works. Mines the same.

But the dots you see on screen not sure about that one.

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Update to my case https://community.openmr.ai/t/8k-screen-flashing-white-red-green-dots-popping-everywhere-see-the-video/12194

I received yesterday a new cable from Pimax and my headset now works perfectly! So the cable was the problem for the screen flashing white + red/green dots.

Man this device is nice!

5 Likes