Good morning. I requested a shielded cable for pimax 5kplus ticket 17850. Do I have to wait much longer for an answer? I would need it urgently. I shielded mine but the viewer became very heavy. Thank you.
Unfortunately, you’ll need to be patient a bit longer…
@Matthew.Xu, please have someone look into this asap.
I’m sorry that is the best I can do. (I’m only a volunteer forum “leader” (sub-moderator).)
The main Pimax office has been closed for a Chinese holiday and the US office is still recovering from a recent hurricane, so things will (unfortunately) be delayed. My understanding is that the China location will be reopened on the 16th and will likely have a large backlog.
Here’s more info:
https://community.openmr.ai/t/pimax-official-notice-of-mid-autumn-festival-in-china/21935?u=neal_white_iii
https://community.openmr.ai/t/pimax-sept-16-news-update-speculation/21829/145?u=neal_white_iii
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I’m sorry for the late reply. I’ll let the customer service to start processing your ticket now.
Thank you for your patience.
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still no response to my kind request to have a new cable. Why?