Hello
I’m writing here, because there are no answers on my mails or on Facebook.
My 5k+ is RMA since a month, and now no contact for more then a week… I’m little confused.
One ticket was closed by mistake so I opened the new one.
Can anybody help me to have my headset back or should I say goodbye to it? This is not like support should work. Do you have 2 persons for all around the world problems?
Please contact me.
Hi Piotr,
Sorry for my late reply.
I guarantee that the replacement headset will be sent out for you today.
Thank you for your time.
Yours sincerely,
Matthew
The same issue here , also from PL
@Yata_PL That is my second RMA… if I need to make the third one… I will pass.
@Matthew.Xu
That’s great, thank you very much. But I haven’t received any notification from shipping company.
@gorzasty Have you recived email with tracking number already ?
I wonder what take them so long to send fixed or new hmd. Also waiting for my tracking infos about returning shipment but no luck so far…
No idea @Yata_PL. Terrible support.
Moreover their earlier information about shipping was a lie… Don’t have words for this.
Could you please send ours replacement headsets to Poland and send us tracking infos?
You guarantee shipment couple days ago to Piotr and myself ( #20057)