So far My 5K+ has been OK even though my head phone jack is faulty, and now I see a crack starting to appear on one of the corners, I am in no hurry to get it replaced, I can see you are busy and I can wait, BUT would like to know how long can I leave it until you say it will not be replaced ?
I can’t even login to support.
It said’‘Sorry, your username and password are incorrect - please try again.’ '( i made no mistake )
I tried Reset password still the same error massage
I emailed to sean.huang but no answer.
Really sorry for late response. for your 5k+, I will check internally and feedback you by today.
for the controller we would release two version–Light version and the standard version. standard versions will have thumbstick.
@mozi
User can not login to the support system.
You and @anon74848233: stop encouraging users to file a support ticket when the system doesn’t even work!
After receiving my 5k plus I was anxious to use it only to be sadly disappointed that problem is with the headset not functioning. Described in detail, sent short video, and wait for a response. With your explanation of how things are, I can now understand the delay in response. Having a useable 4k, my first unit, which arrived defective back then as well, a replacement was issued and all was well. Little tricky getting it to work sometimes. But glad to see your interest in customer service and satisfaction. Wish you guys well. You beat the air out the competition.
@Mich about the P122923 ,Followings are the updates:
1.Your 5K+ had been shipped out from Shanghai at 6th March, suppose can arrive UK before 23th this month.
2.Still need you update your shipping address which currently missed the phone number and province.our guys ever sent the email by preorder@pimaxvr.com, please reply that mail