Long story short this ticket was opened to send back my 5K+ Loaner unit. I provided proof that I am a backer with an email from email@example.com confirming my 8KX Backer status.
I just want to ship my 5K+ back ASAP since apparently I won’t receive my 8KX until I do and I don’t want to be late in the que for getting my 8KX shipped. Please assist.
Calm down they have so many tickets… My ticket is open since 2 weeks now…
Why is it still open then? @nukular
My issue is actually easy to resolve I just need 2 things.
- Return Label
- Instructions on how to send it back
Simple not enough staff to take on the massive inbound tickets.
To be honest I expect to wait but I don’t want to be the last person to receive my 8KX because Pimax won’t tell me how to ship my loaner back.
Do we generally know how long to wait before we need to take extra steps? I don’t want to be a part but I do want confirmation someone has acknowledged my ticket.
I still waiting for a reply from matthew since a week now , my ticket(s) is open since 2 month…
Don’t worry you are not alone about that.
Did you ticket resolved by our team? Please kindly let us know if there isn’t any action on the ticket.
Have a nice day.
The problem was resolved a long time ago.
Can you close this thread if no one post on it ?