January 29, 2019, 12:18pm
@PimaxVR @PimaxUSA @Sean.Huang @Doman.Chen
guys I was trying to be patient but its been a few days now. whats up with the pimax support site?
old login not accepted anymore
passwort reset disabled
new account not getting recognized, no confirmation email nothing
doman and sean wont reply to pms either. anyone with better luck? can you guys login to your support account?
Forum account /
store account /
All three are separate.
January 29, 2019, 12:39pm
yes I know. still neither my existing nor my new support account do work on the support site since days.
I still have a rma headset here (deadpixel, loose part inside) and I need a replacement again for that (broken headphone jack) so I want to send two hmds back together after I get my second replacement. and sean even told me to send him an email because the support side is broken. but noone does answer to anything at the moment.
January 29, 2019, 1:50pm
Had an issue where depending on browser login is “username” instead of “Email adress”. (Weird but fact)
Using another browser did the trick for me as I could not recall a username as such.
January 29, 2019, 10:22pm
I dont know. “Password reset is disabled for your account” sounds like they disabled my account on pupose? Still no message whatsoever on mail or PM. First supen was answered in 2minutes!
January 29, 2019, 10:31pm
Im waiting now for almost over a month for Aby reaction on when they will send my replacement hmd.
Pimax got hacked. The hackers weren’t able to view any of the information but they managed to mess up a lot of user records.
January 30, 2019, 12:11am
Thanks a lot for this information Dave!