SUPEN-2530 want to cancel pre-order, no response from Pimax

Hi, I’ve sent both an email to the pimax support, as well as created a support ticket (SUPEN-2530) to cancel my pre-order for base stations and controllers. I haven’t heard anything for more than a week. Is it necessary to file for a refund through paypal to get my money back? That doesn’t feel like a good solution either for me or Pimax…

@anon74848233 @Doman.Chen

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