Hello Pimax and forum Folks
2 weeks ago I sent via UPS my 5K+ unit for RMA to Shanghai and that was because of headphone jack issue ( no sound) and many serious cracks.
Since 10 days I dont recived any single reply from Pimax respresantive , I don’t know whats happen with my shipment but via tracking service looks like my unit is held in UPS Wearhouse or custom agency in China. Status held/hold is since 7 days. Pimax asked me to label “RMA” in 2 places on the box which I did but looks like not everything went well.
Last time I asked Pimax 2 times about situation, even created additional SR to look into previous.
From the very beginning I had communication with Matthew or somebody from PimaxUSA mailbox but that was 10 days ago and now Pimax is silent.
Anyone here @forum can help me ? I dont even know if Pimax working on that issue or just waiting for my package.
I still supporting Pimax with my money, pre-order 8KX a month ago so Pimax please give me some answers and look at my tickets.