I have a support ticket open but wanted to see if others are having similar issues where the HMD detection keeps getting worse and worse. This is using a Nvidia gigabyte 2080 Ti on the latest driver.
"I’ve been using the headset for 1-2 months and the last few weeks the detection of the headset has been getting worse and worse.
I’m using Pitooll v1.0.1.95 FW 181. I tried upgrading to the newer firmware (Pitool 1.0.1.109 FW 193) but it doesn’t detect my lighthouse so I went back to FW 181 and uninstalled and reinstalled everything and started working for a few days.
A few days later nothing worked after restarting, replugging the headset, changing USB ports. I tried uninstalling Pitool and removing all the Pitool and Pimas directories under AppData folders. Reinstalled and then disabled the power management and it came up again.
It is getting really annoying having to spend 30-60 mins to get it detected."
Did you revert the Nvidia driver? As the newer Nvidia driver is said to be in part why older Pitools where being discontinued. Try installing an earlier version of the Nvidia driver.
It’s the 5k plus. I regularly game (non VR) so I usually stay up to date on the latest Nvidia driver for the 2080 Ti. I would try the later PiTool with newer firmware but it seems like it has problems tracking the HMD and I never got it to track. It did recognize the HMD just not track so I went back to 181.
With using the old pitool wjth latest Nvidia driver is likely causing the hmd detection issue. @pimaxusa mentioned those wanting to use old pitool versions not to update gpu driver.
So support would need to see why LH tracking is giving you issues.
The LH is tracking but the HMD says it’s not tracking but detected. Once I disable the light house it tracks. However I need room scale tracking for Beat Saber and most games. When the problem happened again today I tried upgrading to the latest Pitool and FW but the HMD never got detected. Overall when it worked I’m quite happy with the unit. When it has these problems it kind of makes me dread turning on VR and kind of makes me want to go back to the Vive or Vive pro even though the specs aren’t as good as the pimax but it is very reliable.
I tried the clean driver install but no luck. What seemed to help was to completely uninstall Pitool, remove all the related appdata directories and reinstall. That was a few days ago and seemed to bring everything back to life. I also spent literally 2-3 hours trying all sorts of things to fix it. Then today (2 days) later I got the dreaded HMD not bring detected and I can’t imagine having to do a whole uninstall and reinstall. Spending an hour to get it working isn’t ideal. Again, I really love this headset… I just wish it wasn’t so finicky.
Being that I’m on the newer Nvidia drivers I gave it a shot to try to go to the latest Pitool and again everything is ready but my HMD is never tracked.
I have some great news. So I took the recommendation to update to the 111 along with the updated FW and got that issue I described above with the HMD not tracking even though the controllers and LH we’re ready.
Yep. I notified them already. I wanted to report that I turned it on again this morning and everything connected and was detected flawlessly. I find that usually the next day the problems start to creep in but it seems to be working good and as expected now.
I agree. I’m in IT and it’s not easy dealing with so many different factors. I have left them some feedback so maybe their software can auto fix itself and save others the trouble or at least when uninstalling cleanly uninstall everything.
