[Solved] Handtracking / Headset recognition issues (8KX / Pitool V1.0.2.084)

Hi,

I received the handtracking today and tested it. I only was able to get it working once (8kx and module were recognised and I installed the leapmotion software via Pitool) but my base stations were not recognised at the same time so I only got the 9-axis tracking. Normal troubleshooting like power cycling the headset and restarting Pitool service not solved the lighthouse recognition so I restarted the pc with the headset and handtracking still on. At the Windows login now my USB keyboard and mouse not worked suddenly, which I was able to solve by shutting the headset down and power cycling the pc again.
After the pc restart I started Pitool and powered on the headset with the attached handtracking and it was not recognised, same after powercycling / switch off/on the headset and restarting the pitool service. I removed the handtracking module and restarted the pc again and afterwards the headset and the basestations were recognised again so I think the issues are induced by the handtracking module expecially because I can reproduce the keyboard/mouse issues at the windows login and the headset recognition issues if I connect the module.

Are the issues known and is a new Pitool version available to fix these?

Cheers,
Dennis

Your USB port(s) might not be delivering enough power.

Try different USB ports.

3 Likes

Hi,

yes, you were right, it looks like the combination of USB ports caused my issue. I now have connected the headset to an extra USB3.0 PCI-E card and feeding the secondary power usb plug with an external active USB hub and it works now better.

Thanks for the tip :smiley:

3 Likes

Nice…! Glad I could help out… :wink:

wish this solved my issue :frowning:

1 Like

Oh. Sorry. I misunderstood You… :pensive:

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