+1 The statement of Neal reflects my understanding too - two foams would be included. What I don’t really understand is the response by @PimaxUSA, as it doesn’t directly clarify if we are still going to receive two foams or if the goalpost has been moved here.
Which then leads to obvious requests for clarification, see exhibit C (Fomatter’s question).
What is the deal - 1 or 2 foams included with no extra ordering/payment? And if the former - why has it been changed from what had been said earlier, and not communicated openly ?
I wonder if Pimax is still working on the thin foam after all this time, but they didn’t want to delay shipments any further so they sent the headset without it to the first backers.
What!!! I’m sorry but how the hell can you make these arbitrary decisions…I want the thick foam with the glasses cutout, with the thin foam as a backup just in case.
I will be furious if I now can’t use the 8kX out of the box (so yet again just like my 5k+) because you changed this without informing us. Get this nonsense and miscommunication sorted ASAP. Two is obviously the best option for everyone for the money we’re paying.
If you are right, so much for ‘the complete package’ that you always talked about.
I see Sweviver says differently. I hope he is the one who is correct in this case, or you should expect an understandable backlash once again
Surely the two foams in the box is non negotiable. Pimax you need to stop shooting yourselves in the foot. What on earth is going on over there. If a mistake has been made fair enough send on the other foams for free. But don’t start shifting the goalposts.
All these improvements we talk about as if they are something you vaguely aspire to, when it should be the absolute minimum standard. The bar you expect all your dealings to never drop below. If the people you have can’t achieve that, get rid of them and get new ones. If the processes don’t work, develop new ones. It would need to be the standard you hit if you were operating in the UK or you’d be out of business. All the other companies manage it. Why can’t you?
Please read this thread above and tell me Pimax have stopped lying to people!
Not even a few weeks ago in Pimax Now and repeatedly since then they said everyone would be getting 2 foams, now PimaxUSA is trying to walk back that statement and saying the early few will only get the thick foam and everyone else will only get the thin foam. This is exactly what we are still dealing with after 3 years of this nonsense.
The bottom line is not only were we told numerous times the past year, but it was literally advertised to come with the extra foam as well. Legally they will have to modify the shipments to add the extra foam now.
I’m not sure what you are talking about there, I always thought there should be two foams in the box. It was fully agreed this would happen literally in writing and I was just as surprised as anyone and for some reason they just didn’t do it that way. When Marcin and I pointed this out they switched from thick to thin but still not both - also a surprise.
They need to switch back to both, you’ve literally advertised it.
There is no mechanism to move the headset closer of further away, and people have different face shapes and glasses. Either one is bound to displease the other half of users.
