Still waiting here for my backers order 5493.
Also i still have a broken 5kplus here,but i DONT SEND that back before i recieve an new one.
Its unbelievable how much time its cost me from sending emails(with no responds)…
You are sending headsets to youtubers and GAME companies but leaving your orginal money investers in the cold!
So now i want a replacement for my 5kplus and i want my backers pledge 5493 !!!
Do something!!!
Yeah seems to be hit & miss. Did identify one issue is the communication chain. Hopefully have it sorted so the team can resolve that particular issue from happening again.
As mentioned added another layer. Someone mentioned a festival going on? So hopefully a response come monday.
i am waiting to for the feedback of pimax. They said that would give this week . Until know nothing… maybe to much tickets… @Sean.Huang and @Doman.Chen when i will have the answer?
How many years must i wait on a reply or on my device?
Its time to step up @anon74848233 and get me those damm devices…
its unbelievable how you leave your backers and money investors in the cold!
This is how you want to run the buisness?
If you go on like this,you will be broke in a year…
Sorry, i had it pimax… !
Two years of patience has ended.
i noticed a few cracks myselft but mine started disconnecting randomly and then died altogether, have you tried opening a ticket ? I am in contact with support and hope to get it fixed
This is international transportation, and we don’t have much experience in predicting exact dates.
The accurately answer should be “on the way to warehouse”, but backers refuse to accept answer like this.
just wanted to let you know that support team is really responsive and is very helpful! i opened 2 tickets for different problems and they answer quickly, (max 24h but because time zone is different from europe) and they are actually good at what they do. they got my problems covered quickly and they look for creative ways to solve a problem. i had much worse, bureaucratic support from bigger international companies. so initial order takes time, but they are there when there is a problem afterssales. keep it up guys, very positively surprised