I have the following question: When, where and how can i use the 100 dollar downgrade coupon for things like the comfort mask and the silicone cover? Created a ticket to recieve my code weeks ago, haven’t seen a response other than telling me where to upgrade to 8k+/X, wich i won’t. The year is almost over and i just like to recieve something for my downgrade as it’s not allowed to use it for the Index controllers upgrade. Am i the only one?
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I got pretty quick response from the support, they asked me if I would rather upgrade to the Vision series, I said no and the support person then said I’ll receive a discount code that can be used for a Pimax product.
Haven’t got the code yet though.
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Yeah it’s almost 2020 and then what will happen to anyone still waiting for a code? It looks like you can get a code when spending lots of dollars on a second hmd, but not if you want other stuff.
I don’t know, gotta be patient I guess.
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Yeah, we guess so. It’s a great way to earn another 100 bucks. I try my best to not get angry anymore, but i just can’t stand foul play. No one is reassuring us about important questions like these, if someone only got us the voucher and promised we could turn it into actual orders when things are available, but instead we’re being told the coupon will expire end of this year. It’s not even the waiting, we are used to it now, but putting the backers under pressure while not able to do something with it, is not right. Im ready to be attacked for saying this…
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No I think thats valid criticism.
Indeed with all the delays and uncertainty I agree things could be better.
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I know you wouldn’t attack me Trevor 
That specifically was not what i meant 
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Yeah, I know.
20 2020
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Well @Pimax-Support @SweViver @PimaxVR can i get a direct answer to my question please? Would be kind of nice to let know… I am getting very tired of this hide and seek game that is going on for ages…
All questions like these, that matter to people, are evaded or unanswered. Why why why? Sometimes i ask myself if i am becoming insane, questioning… Am i dealing with people here or some entity from outerspace? What do i have to do, to get answers (no matter if bad news) to simple questions? I just can’t take this anymore 
Tin foil hat on 
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When did they say that the coupon will expire ?, I hope the downgrade $100 is valid indefinitely.
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No question aimed at Pimax is simple to get an answer to.
Except maybe “Can you keep quiet as a confirmation there being further delays incoming?”
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Don’t know wich threads exactly, but i’ve read it on this forum. PS: Did you recieve the coupon already?
Lol, yeah, that is so true 
You forgot this one: Also keep quiet when i ask about stretch goals coupons or other things that get me a complete system, like in: Can i have my basestations?
Valid indefinitely?
I received the code on Friday, tried to use it on the web without finishing the purchase and effectively discounted $100.
Today I’m going to use the downgrade coupon along with the $80 Black Friday coupon (just testing 
) and it turns out that the downgrade coupon “has expired or has already been used” which is completely false.
Are they laughing at me or does the Pimax Store work that badly? Where is my 100$ coupon?
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Given Pimax’s issues, it wouldn’t surprise me if they sent out multiple coupons with the same code, their website is buggy, or that the code numbers are easily guessed and someone else has already claimed your coupon.
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Okay I correct myself.
It was a problem in the session of the account, if you apply the coupon in a computer apparently you have to finish the purchase in that computer, if you log in another pc will not let you use the coupon.
My apologies.
It’s cheaper to buy 2 comfort kit than 1 (it allows me to use both coupons), someone wants a comfort kit for $40? xDDDD
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You can get a $100 coupon right now. Give me your ticket number and I’ll have the team send it to you.
@TrevorVR You too. Thank you
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Long time no see Matthew.
Can you convert $100 refund of old upgrade plan to equivalent coupon or eye trackers?
Ticket is #20,516.
Yes, please wait a few more days. The team is doing this, you will receive the email soon. Thank you.
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Thank you @Matthew.Xu my ticket nr is 19591
And on wich website i can use it to order the comfort kit?
Hope your family is ok (you were away because of family matters)
Thanks again for responding.
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