Hi Robert,
I just updated Piplay to the latest version 1.2.53 and it’s working very well and although I have yet to install OCHome, people say that it works well too.
Perhaps try uninstalling the current Piplay, restart the pc and install the new version.
Who knows, it may just work. Don’t forget to install As Administrator.
If you can’t get a response from support via Skype, try sending them an email at the same address (support@pimaxvr.com. Hopefully you’ll get a response.
Let me know if you don’t and I’ll send them a message via my Skype. I spoke to them just today.
thanks for the reply. As I said before, I did email them on the known mail adress. Thanks for your hint with current software, just downloaded it and will try to get this damn thing running later
Quick update: I did the software update (deinstalled Piplay, did a fresh install of the latest version) with the end result: now my pimax is broken down. I think this isn´t really related to the software update. Finally I think I got a faulty device which now gave up and did quit service. No LED lightning up, it´s just as the device does not get any power supply.
Dead, in my opinion. Hope to get assistance by gearbest, where I bought this HMD.
I had this exact issue (up until the device wont power up, i never had that issue just a constant flashing light), i had to use the update software to update the firmware, which was a hassle as it stuck in update mode for ages, and then i had to download the new piplay, version number 1.2.53.
This fixed everything, the newer piplay updated the firmware and detected the device straight away, i could not do anything at all with piplay 1.1.92, would not detect or update. 1.2.53 solved everything,
I now have a new problem, the field of view is not 110, not even 90, you can literaly see the edges of the lenses causing it to look like a square screen, like putting a box on your head with a square hole in it. Major problem, 110 is false advertising. Its 70 at best like this. I own a vive, way way bigger field of view, currenly having to force the headset further away from my face with packing foam to combat being able to see the edges.
what I really don´t understand is: this is a device that in many cases is hard to configure. As is said, this is not a problem at all, we´re all early adopters, so anybody who´s thinking to get a finished product is a fool. What I really dislike: there´s no documentation about this HMD. I can´t really imagine that there´s nobody out there to have similar issues while installing it. Every single topic in here is ending with “glad it works now”, without preserving any solutions for those who werent able to solve their issues. This really fucks it up.
I´m not glad that mine is broken now, but hey, these things happen. What really is annoying to me: there´s no support - you buy your device and they´ll keep you all alone with your troubles. As I said before: nearly every hmd out there is in early beta. Every customer, even if he buys “famous” brands like HTC or Oculus is finally a beta tester. But in my opinion the service Pimax provides is a bad joke. You have to search for ages to get the newest software updates, or the newest firmware to get ths device running. Pimax´s website is unavailable 24/7. In my case this doesnt help at all, I mean I had to install oculus runtime to get a fucking picture on my device´s screen. If that´s the solution, I want my problem back! It would be so easy: a webste which provides all neccessary information, a customer service that really serves you…
I agree, wasn’t expecting perfect product but wanted at least the advertised FOV not a tiny view box surrounded by big black borders to left and right. Spent all day yesterday and up till now trying to get rid of my borders, huge black unavoidable borders around 1.5 cm in size at either side, still there. taken me ages to find about 5 diff versions of piplay and still no joy, 2 of them wont even detect device despite downgrading firmwate to 1.1.194 or whatever it is. Only one person in charge of support outside china as he is the only 1 that speaks english… he admits this on here, you cannot release an international product to the public without at least 3 people speaking english since many people speak it in many countries. It’s the dumbest idea ever!
Tempted to rip it apart and see if the screen is full or has black borders, if its full its just bad build quality, if it’s not its software…but then warranty will be void so dare not do this as it’s going back if not resolved within a week.
