Right display turns off randomly?

Is anybody else having problems with the right eye screen turning off during gameplay in upscaled mode with the 8kX? Its happening in 114hz mode about once every 1-15 minutes. I am using the latest firmware.

Also where can I get an older version of the 8kx firmware? I want to see if this display problem goes away with older firmware.

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You aren’t, although I’m sure you already knew that a few other people are having the issue, based on your comments in the topic below:
https://community.openmr.ai/t/right-eye-blacks-out-at-114hz/31763

I don’t recall seeing any other responses about this issue but it doesn’t mean there aren’t any.

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If you are looking for that sort of stuff, you should check out the PiTool category. The FW you are interested in should be listed here:
https://community.openmr.ai/t/pitool-firmware-links/26733

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I tested this yesterday, my right screen also blacks out in upscale mode @114 hz.

It was in SW squadrons, after 20-30mins.

Im running PT 264 and 8KX firmware 294.

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I also have the same issue only in mode 114Hz.

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Not sure but may only have 294 for the 8kX. Hopefully when the team returns maybe a new 8kX firmware might be released soon.

@Alex.liu problem with screen blanking 8kX in Upscaled 114hz mode

Have the same issue in upscale once in a while on 8kx pitool 264, fw 294. It goes away after a hard reboot of the headset.
I think it happens the first time we shift from native to upscale mode. After hard reboot ( remove usb) while Pitool is in upscale mode, it seems to be stable

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Yes I have the same problem in upscale mode . The right screen turns off after a couple of seconds.

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It is fixed with an experimental firmware I got from support. If you open a ticket they may send it to you.

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Yea I got the special firmware from support

What’s the refresh rate on that firmware?

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for me it happens again even with the special firmware they send me…

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They had two revisions of the firmware and I didn’t have the issue again. The first version didn’t work for all games.
Raise a ticket again

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Also having this issue now…

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I am also having this issue. I will first try to play in normal / 75Hz mode. If that works, I’ll try the hard reboot (remove from PC) after setting it to upscale mode. Wish me luck!

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