Loan implies you will get the money back
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Nevertheless thanks for the confirmation 
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Hi Dan, things are moving and improving luckely and Pimax will send a new HMD on monday. I think finally itās the right thing to do,
I will leave a feedback later about it.
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Awesome Jeroen! 
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i do think soo, i may turn out to be a happy customer 
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Wow man I remember you story,
Nice that you will finally get your HMD back!
Thats quite nice!
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Thanks Janik!
I decided to write the whole story to Helio and he invited Pimaxquorra and Robin Weng into the conversation.
So they suddenly saw the whole picture and i got a lot of apologies from all sides, and the concensus was, this should have never have happened!
So i got a good deal on a 8k+ wich will be send on monday, i bought an 8kx also
Iām very much looking forward to have the FOV again,
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Thats really nice!
What a good idea of Helio !!
@Heliosurge You literally spared Pimax from a really really bad review and made another Persons day!
Keep on with the good work, this also goes to Pimax, I hope that they can improve on that and keep the good support news coming !!
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Yes it was Genious from Dan! Iām very gratefull for that and itās great for Robin to learn what things can happen with support.(a lot is about communication) It tells me also that Robin really cares about his company and itās supporters!
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Thanks. More often it is about improving connections. While the road is and has often been bumpy. Pimax is committed to improving the overall user experience from start to finish.
Rest assured pimax is listening. Matthew chose well with adding @TrevorVR to the mod team and is and has been a great help in also being a strong bridge for communicating community concerns.
Pimaxquorra has been working very hard with the rest of the team to greatly improve the support system and while at times may seem slow. It is showing positive gains; continue to be patient and help to see where improvements can be made! 
The way forward is together!
6 Likes
As you reasoning for not making the 10m cable is that 5m passive extensions work I really hope that you are going to refund the backers that pledged for a 10m cable so they can buy the extensions elsewhere.
Giving a voucher to your store where you canāt buy 5m extensions are not acceptable as the money was directly pledged towards aa 10m cable
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Hello XabbuSwe,
Thank you for the suggestion mate, we already forward this message to our team, certainly they will make the decision, if any tickets are revelant to this topic, our CS team will take care of it.
Somehow, we do appreciate your suggestion, backers will feel better if we are capable to do so.
Have a nice day.
Sincerely,
Quorra.Pimax
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As the coupons have a single use only. What is the procedure to recover unused amount?
Ie $100 down grade credit coupon for 8k to 5k+. Purchases Comfort kit for $49. How does one recover the unused portion of the credit?
I think itās not possible to recover, does this answer it?
https://community.openmr.ai/t/coupon-value-after-smaller-buy/25112
This is something they need to fix. As these coupons are credits & not real coupons. As the 1 fellow in that thread said has 1 for was it $650?
I can understand 1 use but the user should be able to recover unused portion of the credit.
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Agreed for sure! I remember @Pimel was warning about it, i thought for a moment you hadnāt read the tread 
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Odoo does support proper store credit, and afaik it is what they use to power the store. No idea why they donāt use it.
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No idea probably they need to explore using/implenting more features
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Iām just flat out gobsmacked by how incompetent the Pimax web team appears to be. Theyāre using a prebuilt CMS (Odoo) and yet canāt seem to properly setup like half of its features. And whatās there is often broken or oddly designed. I mean, have you seen the new ticket submission form? Itās like 150px wide and leaves 95% of the screen empty. Or the new support forums which 404 for almost every question asked.
Frankly, I feel like they should tear it all down and rebuild it properly from scratch, but donāt count on that happeningā¦
Truly a company of electrical engineers with no UX or web developers in their midst. XD
Hello Shippolover,
We do understand your frustration, and apparently there are some bugs with the Odoo system. Our web developers are working out to solve the problems, to prevent any errors.
Regarding the support forum 404, we did forward to the team and arrange an immediate action on it.
We are here humbly accept all the suggestions and criticism.
Once again sorry on that. In future we will be a more mature company that produce innovative VR headset to you guys.
Have a nice day.
Sincerely,
Quorra.Pimax
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