I received my headset two days ago. Setup went well, but after about an hour of playtime the headset shut off abruptly and would not turn back on. There was no LED light at all. The power adapter is still functioning, and I tried using a different power supply as well, but no luck. PiTool cannot find the headset. Further, I noticed the top of the headset near where the cables plug in was extremely hot to the touch… I’m assuming the power supply in the headset must have shorted or blown somehow.
Interestingly, if I hook the headset up to my PC via USB-C, the headset will show a red/green LED and will be recognized by PiTool, but the display does not work.
I have opened a support ticket, but due to the Chinese New Year I don’t anticipate to hear anything back until next week. It also looks like the Pimax support page is down right now.
5k+. It’s also worth noting that the cable packaging was slightly ripped upon receipt, like the cable had been pulled hard through the box. I’m thinking that may have weakened the cable/connector potentially. I’ll update with a picture when I get home from work.
in the same boat supen-1860, I am starting to lose my patience. How can I tell anyone to buy a pimax if by the chance it breaks like mine you wont receive any support unless your a big shot youtuber or cause enough drama.
That’s really rough. Pimax really need to aquire some new staff members for the support asap. I got mine last week on Ebay and so far it runs well and does not get very hot. Nevertheless, after reading so many threads in this forum I’m really concerned for my HMDs durability.
I feel you folks, being an early adopter and been left with a broken device is just the worst.
