Hello!
Been stuck on this error for a few days now, with my Pimax 5k+. Having read a bit on the forums I specifically installed PiTool 1.0.1.91 to avoid most issues.
If I click “Diagnose” it simply throws a blank and tells me:
“Unknown reasons, you can do:
Support:https://www.pimaxvr.com/support/”
The Vanity light lights up as normal, but the indicator light is a steady red. However, PiTool has not complained about the DP not being connected (which it does with other errors I’ve had before this).
I have made a ticket for support now. I so far attempted reinstalling PiTool, restarting my computer, unplugging and re-plugging the various cables involved (using a variety of 2.0, 3.0, and 3.1 USB ports and various DP ports), and even unplugging and re-plugging the HMD cable itself in the headset. I have tried various different orders of this, I also updated my NVIDIA graphics drivers and the USB drivers, but nothing has worked so far.
Any help would be appreciated!
- Bratyn
Specs:
ASUS Maximus IX Hero
Intel Core i7-6700K
Gigabyte GeForce GTX 1080 Ti Aorus
Corsair Vengeance LPX DDR4 3200MHz 16GB
Windows 7 64-bit