[Replied]Shimmering white pixels

Pimax 8K Series Pimax 8K Series
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Hi guys here is backer 19xx. I received my Pimax 5k+ 2 days ago and after solving some tracking problems i noticed the many sparkling white pixels. Also, the screens are black for a short time. I have already removed the cable from the HMD and reconnected it. Unfortunately this did not solve the problem. Furthermore I tried different USB ports. Does anyone have any idea what else I could try?
I have written a mail to the Pimax support unfortunately so far without answer.

Edit: to not only write bad things here: I love my Pimax. Especially with IL2 the difference to Rift is really impressive. Only the Vive controllers are rubbish against the touch controllers of the Rift.

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It’s most likely a bad cable. There’s one last thing you can try: Shield the small connector box on the Pimax cable (where the power plug is inserted). Wrap it with a layer of aluminum foil. One user reported that this fixed his problem. (I still recommend getting a replacement cable from Pimax.)

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Ok, thanks vor your answer. I will try it out

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Had same issue with my headset, tried another cable and no more sparkling pixels or black screens, recommend you to open a ticket , you should make a video through the lens for support to confirm your issue and send you replacement cable.

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I noticed that after a restart these white pixels are no longer visible. Only after I tried some games did they reappear. Very strange

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Sorry for the late reply,Doman will reply and solve your issue ASAP.
@Doman.Chen Here to help please

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Please create a ticket from support: https://pimaxvr.com/pages/feedback

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How long since you open the ticket and got the cable?
I´ve opened a ticket and sent the video
I realized I made you the same question in other topic :slight_smile:

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i could actually borrow a cable from someone here in London so have no idea how long it will take.
ticket opened a week ago.

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I cannot create a ticket, because it is not possible to signup an account

signup
signup844Ă—203 5.32 KB

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Keep an eye out there are some recent posts with a link to message allan’s email.

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Has the support site been fixed? Several users are still reporring issues with it.

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I’m gonna try again tonight. Maybe it’s not a big problem

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It seems as if after some time these shimmering white pixels appear. Unfortunately I can’t create a ticket. @Doman.Chen @anon74848233, @Pimax-Support What should I do next?

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Please send your message to Alan.sun@pimaxvr.com

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Ok thanks. I’ve written a message to alan. This is not a bad problem for me at the moment because I only notice it in dark games but if there is a solution it would be great. It’s mainly annoying in Skyrim in a dark cave

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I tried to write a mail to Alan.sun@pimaxvr.com. Unfortunately the address was not found.So I’ve written him a PM

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18

The problem is a defective cable. The Pimax support will send me a new cable.
As an engineer I can understand that the new technology still has some problems. The support helped me quickly (as far as possible with the time difference) and without any problems.
Good Headset + Good Support

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19

ich habe heute mein neues kabel angeschlossen…Fehler nicht behoben, im gegenteil,
ein weiterer fehler ist dazugekommen durch das neue kabel…Audiofehler…knistern im
kopfhörer auf beiden seiten…super pimax kriegts einfach nicht gebacken…

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Oh man, das tut mir leid. Ich hoffe Pimax testet die Kabel bevor sie sie verschicken

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