[Replied]Pimax Headsets Do Not Track After Upgrade

Pimax 8K Series
41

Hi @Doman.Chen !

I am going to send you my Team Viewer data now. I only have the next 90 minutes though to keep the computer online, so I hope you see this in time.

While you are at it, would you also solve the latency problem of the 8k? I saw in the forum that this could be solved by some firmware update?

Bye, Sebastian

2 Likes
42

I was a microsoft certified system engineer, rule #1 never install any update if you’re not 110% sure it is tested and fine, let other people find the bugs, keep your system safe, and wait for the real correct stable update before messing with the client server :smiley:

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43

yep, i had waited for long time with this update.not long enough!

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44

I also have these tracking issues and the fix by doman.chen over team viewer did help but I still have issues with tracking. Often the headset isn’t tracked, the controllers are far away but tracking. It takes several reboots and setup of roomscale again, also a little prayer and maybe it works for a game session once in a while.

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45

I had the same problem, but I changed the PiServiceLauncher to autorun and turned on base stations and pimax before turning on PC. The problem was resolved.

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46

@Sean.Huang
@Alan.sun

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47

Mine tracks with that firmware version

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48

That might explain why I haven’t seen the problem. I never turn off the lighthouses and PiServiceLauncher defaulted to autorun for me.

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49

I had no troubles at all on 95 for a week. then two times no tracking of the headset and basestations „not tracked“ also in pitool. I switched one of the vive wands on and the basestations responded and wand and stations were tracked but still not the headset.

in both cases I just moved the headset around its axes a few times, like calibrating it, and after a few seconds doing that it started working.

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50

I’ve had these tracking issues from day1. Shaking for a few seconds helps and if not, turning the vive hand controller ON, helps immediately.

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51

have the same problem ! No tracking yet and unfortunately I do not have a controller.

@mixedrealityTV Sebastian, did you get it solved? My 3 hours teamviewer support did not give me anything. Also PiTool 91th brings nothing.

https://community.openmr.ai/t/setting-up-with-one-base-station/12402/20?u=oege

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52

I correct my statement. It was probably a defect or fault in the “old” LH box! The new one works without problems or it is immediately recognized.

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53

I am still out of the office (living room…) until early February.

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