[Replied]Pimax 5k+ turns black every few seconds and white pixel flickering

Pimax 8K Series Pimax 8K Series
21

Cable is likely the issue. @TrevorVR recently discovered his logitech wheel was causing interference with his TV on Hdmi. So might be an idea to test for outside interference.

File a support ticket if able to in the header.

@anon74848233 please add to earlybackers

22

I have the same problem, 5k+ received yesterday and ticket opened

23

Backer or pre order?

Please post ticket number

24

Backer. SUPEN-2137 . 20 characters @anon74848233

25

Iā€™ve just received my 5k+ and have the same issues - black screen every now and then and white dots.
Support ticket SUPEN-2166 raised

Backer 5252

@anon74848233

26

White dots likely a cable issue.

@anon74848233 please add to earlybackers

27

iā€™ve got the same issue backer 54** but ony white dots :sleepy: one year waiting and unplayable today.
Please HELP !

28

Thatā€™s unfortunate seems to be a bad batch of cables. 5k+?

29

Backer here with the same issues
opened the ticket SUP-106 and hoping for the bestā€¦

1 Like
30

5k+?

@anon74848233 please add to earlybackers

31

yes, I wonder if it would have made the difference if I stayed with 8k

32

With this being potentially cable issue. Probably not.

33

Iā€™m still waitingā€¦
First I was asked to wait for ā€œcollect a few backers for pickup informationā€ and when Iā€™m available this week. The week is nearly over and the last answer I received was on 28/02/19.

Edit: Latest activity: Your request status changed to Discussing .Today 11:08LATEST
@anon74848233 @Doman.Chen @Sean.Huang @PimaxVR @Alan.sun

34

Update:
A few days past and a few things happend in the last few days.
I was contacted by mail from @Sean.Huang . He told me to send it by myself to their UK warehouse. And that Pimax will refund the shipping costs. The package should arrive soon in the warehouse.
When will my new headset ship?

The latest activity on my ticket:
sean huang changed the status to technical supporting.
sean huang changed the status to HMD Replacement Service.

Can anyone help me with this? Tagging a few people:
@Heliosurge @anon74848233 @Doman.Chen @Sean.Huang @Alan.sun @PimaxVR @PimaxUSA @Pimax-Support

35

I received a new headset today and it has the same issues with the white sparklesā€¦ Not so bad this time but seriouslyā€¦
Edit: it started to go black againā€¦

@anon74848233 @Doman.Chen

36

Please create a ticket from support: https://pimaxvr.com/pages/feedback