[Replied]Pimax 5k screen goes off in a few seconds. and gyroscope does not work

After pimax turns on, the screen goes off in a few seconds.
The green light is on and indicates that it is normally connected to the computer.
And the gyroscope does not work.
Lighthouse tracking should not be turned off.
any ideas?

@Doman.Chen @Sean.Huang

I had replied to you on your SUPEN ticket.