Hello, @anon74848233
I dont get any response anymore from the support.
Whats going on?
SUPEN-829
Best regards
3 Likes
they get a lot of requests lately, thats going on.
but now that u pinged him, he will have someone check it. dont worry <3
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Mine has also started to develop a crack along the left edges. Backer 551. 1. SUPEN-881 @anon74848233
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Only 5k+ have cracks right?
Well, thats one more things on the list for 5k+
I remember someoneās advice, with sugar on it, to go 5k+ , it should have been with some lube.
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That makes no sense as itās the same housing. Come on, Ludxā¦ 
Get over itā¦ 
You prefer the 8K (so does Robin Weng (the founder of Pimax) if You watch the latest video from Sebastian). Good for Youā¦
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True but a jesting jab none the less. 
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But now this: https://community.openmr.ai/t/pixel-noise-an-flashing-in-new-8k/12556 and this: https://community.openmr.ai/t/8k-disconnected-hmd-10500/12562
Could the reason that most issues are regarding the 5K+ perhaps be that most headsets out there are 5K+? 
I know itās a shot in the dark, but stillā¦
5 Likes
@Sean.Huang @anon74848233 whats going on here with your support?
You said there will be a new unit on my way?
But now i get those strange questions instead off sending me a new one!
This is what they are asking,by the way the pictures i already did send:
hiļ¼
would you please help me check the causes of the problemļ¼
1.take photosļ¼whole headset and the packing box,inside&outsideļ¼
2.do you have used any Chemicalļ¼like perfumeļ¼Hand Creamļ¼
hope for your understandingļ¼thank you.
Alan Sun
SUPEN-829
3 Likes
Since you mention this, I re-check the housing and found a crack top right corner. Already submitted my ticket (SUPEN-596) @anon74848233 on December15, 2018 to support team for display light leak issue. Awaiting for replacement.
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not much point for replacements if we donāt know if the replacements have such issues resolved.
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But i dont want a broken one,there was a bad housing in the first batchā¦
Even the second batch isnt very sturdy,but the first batch was bad(the one that i got)
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@Sean.Huang @anon74848233 why is the support responding so slowly?
Its a big problem and i like to know soon where i am up too.
SUPEN-829
Buddy I have been waiting a month for a replacement one with not working headphone jack as they have to ship it out from China/Hong Kong, their comms are not great grow some patience does it work if so wait and they will send you a new one.
Makes you sound like a 2 year oldā¦
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I know this is distressing but try to be patient with resolving backer surveys & the current headset support issues & events. They are likely quite swamped with small staff size.
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I think they just want to have more information to investigate and identify the origin of the problem in order to make a new revision problem-free in the future and at the same time send you a new unit.
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chemical reaction may cause hardened plastic but easily breaking, like with peroxyde for example
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Yea thatās why I withdrew xD
I see that you edited this post now:
@john2910 received SUPEN 829
@oysta1109 received SUPEN 834
We will keep you informed on SUPEN and email.
Before the edit from this post, you said a new unit is on our way??
And now it isnt,what going on??
Received a updated email from @Doman.Chen: āWe are ready to ship your replacement,we will send you tracking number tomorrow. Thanks for your understanding.ā
Mind you, my ticket was raised on the 15/12/2018. So you have an idea how long it take to resolve the issue. Hopefully it will be faster when a dedicated UK support centre is setup Q2. This was mentioned @mixedrealityTV live interview video with the head of US Pimax team.
4 Likes
This will improve with time. With less than 100 employees. They need more resources & time to train & expand team.
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