First of all, I am Japanese and I can not speak English well. So, this comment is translated from Japanese to English using Google translation.
I think that it is an incorrect English expression, but please forgive me.
I received 5 Kplus on January 29. I completed all the necessary settings and I was able to watch youtube videos safely using virtual reality. However, after a few minutes the screen became dark, the headset did not turn on, and the LED did not light up as well.
I plugged / unplugged all the plugs and restarted the PC, but the headset did not work.
So, after sending a troubleshooting request to support, we received ticket supen-1629 and received three emails with the following comment from https://community.openmr.ai/u/doman.chen .
Is it possible to remote control to you via teamviewer application?
2.doman.chen changed the status to 执行ä¸.
3.Please send me id and password of teamviewer when you are available.
So, when I tried replying teamviewer’s ID and password, suddenly I could not log in to pimax support. So I created a new account and requested it again. After that, we received supen - 1659 from support, but it remains “WAITING FOR SUPPORT”.
Recognizing your very busy schedule,but I expect your prompt response to this issue.
Truth could still be a low number overal but as pimaxusa said still higher than prefered on both ends.
You figure at around 3%(rounded up) at last post thats still 30 units per 1000 so if 5000 units ship & trend continues that’s 150 units. Which is still quite high for manufacturing targets of ppm.
Thank you for your reply.
I am waiting for e-mail from after-sales dept.
I want to send back the defective headset and receive replacement as soon as possible.