[Replied]Defect displays?

Hello guys,
Today, I finally got my pimax8k. But after unpackaging and installing I got following problem:

Any help appreciated…
I think it’s an hardware defect?


What is your GPU and driver version,please.

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Radeon RX Vega 64
Radeon Adrenalin (18.7.1)
Tried every possible settings combination in pimax, but always this same image :confused:
Thank you :slight_smile:

This is an old version,please upgrade to 19.3.1 and let me know,thanks.

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The new drivers didnt solve the problem… after like 10 restarts of the headset, it worked one time and then i saw the PimaxVrHome. Then reconnected and back to the “cracked screen” image… gave up.
Also if i change some settings of the brainwarp tab, the headset led stays completely red and nothing works… installed other pitools = same problem
and sometimes the vr headset led goes green and the display stays completely black.

Please try 19.3.1 version,do not use the latest one.
Btw,is it possible to remote control to your PC with a teamviewer session?
I would like to upgrade a new firmware with your headset.

Tried with 19.3.1, still no luck …
Tried other pitool versions, but same problem.
Tommorow I try to connect the headset to an Nvidia card with my friend, to check if this problem is only related to amd card…

How can I reach you for time and date for a TeamViewer session? @Doman.Chen

I’m at work from 10:00 am to 18:00 pm Beijing time zone.